Implementing a web enabled performance measurement system

T.J. Turner, U. Bititci, S. Creighton, S.S. Nudurupati

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

A Web-enabled-performance-measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business-process-based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.
LanguageEnglish
Pages40-54
Number of pages14
JournalMeasuring Business Excellence
Volume8
Issue number2
DOIs
Publication statusPublished - 2004

Fingerprint

Performance measurement system
World Wide Web
Managers
Team management
Business process
Statistical quality control
Process performance
Aluminum
Business improvement
Business performance
Scotland

Keywords

  • business performance
  • internet
  • performance measurement
  • quality management

Cite this

Turner, T. J., Bititci, U., Creighton, S., & Nudurupati, S. S. (2004). Implementing a web enabled performance measurement system. Measuring Business Excellence, 8(2), 40-54. https://doi.org/10.1108/13683040410539427
Turner, T.J. ; Bititci, U. ; Creighton, S. ; Nudurupati, S.S. / Implementing a web enabled performance measurement system. In: Measuring Business Excellence. 2004 ; Vol. 8, No. 2. pp. 40-54.
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Turner, TJ, Bititci, U, Creighton, S & Nudurupati, SS 2004, 'Implementing a web enabled performance measurement system' Measuring Business Excellence, vol. 8, no. 2, pp. 40-54. https://doi.org/10.1108/13683040410539427

Implementing a web enabled performance measurement system. / Turner, T.J.; Bititci, U.; Creighton, S.; Nudurupati, S.S.

In: Measuring Business Excellence, Vol. 8, No. 2, 2004, p. 40-54.

Research output: Contribution to journalArticle

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