Implementing a web enabled performance measurement system

T.J. Turner, U. Bititci, S. Creighton, S.S. Nudurupati

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)


A Web-enabled-performance-measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business-process-based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.
Original languageEnglish
Pages (from-to)40-54
Number of pages14
JournalMeasuring Business Excellence
Issue number2
Publication statusPublished - 2004


  • business performance
  • internet
  • performance measurement
  • quality management


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