Abstract

New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

Original languageEnglish
Number of pages10
Publication statusPublished - 20 Jun 2014
Event21st EurOMA Conference: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italy
Duration: 20 Jun 201425 Jun 2014

Conference

Conference21st EurOMA Conference: Operations Management in an Innovation Economy
CountryItaly
CityPalermo
Period20/06/1425/06/14

Fingerprint

Automation
Staff
Healthcare
Technological systems
Redesign
Medicine

Keywords

  • healthcare operations management
  • technology management
  • managing change
  • healthcare technology
  • socio-technical systems

Cite this

van der Meer, R., Lindsay, C., Bennie, M., Findlay, P., Corcoran, E. D., Commander, J., & Lannigan, N. (2014). Impact of large-scale automation on healthcare staff. Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy.
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abstract = "New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.",
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van der Meer, R, Lindsay, C, Bennie, M, Findlay, P, Corcoran, ED, Commander, J & Lannigan, N 2014, 'Impact of large-scale automation on healthcare staff' Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy, 20/06/14 - 25/06/14, .

Impact of large-scale automation on healthcare staff. / van der Meer, Robert; Lindsay, Colin; Bennie, Marion; Findlay, Patricia; Corcoran, Emma Dunlop; Commander, Johanna; Lannigan, Norman.

2014. Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Impact of large-scale automation on healthcare staff

AU - van der Meer, Robert

AU - Lindsay, Colin

AU - Bennie, Marion

AU - Findlay, Patricia

AU - Corcoran, Emma Dunlop

AU - Commander, Johanna

AU - Lannigan, Norman

PY - 2014/6/20

Y1 - 2014/6/20

N2 - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

AB - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

KW - healthcare operations management

KW - technology management

KW - managing change

KW - healthcare technology

KW - socio-technical systems

UR - http://www.euroma2014italy.org

M3 - Paper

ER -

van der Meer R, Lindsay C, Bennie M, Findlay P, Corcoran ED, Commander J et al. Impact of large-scale automation on healthcare staff. 2014. Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy.