Abstract

New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

Original languageEnglish
Number of pages10
Publication statusPublished - 20 Jun 2014
Event21st EurOMA Conference: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italy
Duration: 20 Jun 201425 Jun 2014

Conference

Conference21st EurOMA Conference: Operations Management in an Innovation Economy
CountryItaly
CityPalermo
Period20/06/1425/06/14

Keywords

  • healthcare operations management
  • technology management
  • managing change
  • healthcare technology
  • socio-technical systems

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