Impact of large-scale automation on healthcare staff

Robert van der Meer; Colin Lindsay; Marion Bennie; Patricia Findlay; Emma Dunlop Corcoran; Johanna Commander; Norman Lannigan

Impact of large-scale automation on healthcare staff

Robert van der Meer, Colin Lindsay, Marion Bennie, Patricia Findlay, Emma Dunlop Corcoran, Johanna Commander, Norman Lannigan

Research output: Contribution to conference › Paper › peer-review

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Abstract

New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

Original language	English
Number of pages	10
Publication status	Published - 20 Jun 2014
Event	21st EurOMA Conference: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italy Duration: 20 Jun 2014 → 25 Jun 2014

Conference

Conference	21st EurOMA Conference: Operations Management in an Innovation Economy
Country/Territory	Italy
City	Palermo
Period	20/06/14 → 25/06/14

Keywords

healthcare operations management
technology management
managing change
healthcare technology
socio-technical systems

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VanderMeer-etal-EurOMA2014-impact-of-large-scale-automationAccepted author manuscript, 270 KB

Cite this

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title = "Impact of large-scale automation on healthcare staff",

abstract = "New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff. ",

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Impact of large-scale automation on healthcare staff. / van der Meer, Robert ; Lindsay, Colin ; Bennie, Marion ; Findlay, Patricia ; Corcoran, Emma Dunlop ; Commander, Johanna; Lannigan, Norman.

2014. Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Impact of large-scale automation on healthcare staff

AU - van der Meer, Robert

AU - Lindsay, Colin

AU - Bennie, Marion

AU - Findlay, Patricia

AU - Corcoran, Emma Dunlop

AU - Commander, Johanna

AU - Lannigan, Norman

PY - 2014/6/20

Y1 - 2014/6/20

N2 - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

AB - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

KW - healthcare operations management

KW - technology management

KW - managing change

KW - healthcare technology

KW - socio-technical systems

UR - http://www.euroma2014italy.org

M3 - Paper

T2 - 21st EurOMA Conference: Operations Management in an Innovation Economy

Y2 - 20 June 2014 through 25 June 2014

ER -

Impact of large-scale automation on healthcare staff

Abstract

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Keywords

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Impact of large-scale automation on healthcare staff

Abstract

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