Abstract
New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.
| Original language | English |
|---|---|
| Number of pages | 10 |
| Publication status | Published - 20 Jun 2014 |
| Event | 21st EurOMA Conference: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italy Duration: 20 Jun 2014 → 25 Jun 2014 |
Conference
| Conference | 21st EurOMA Conference: Operations Management in an Innovation Economy |
|---|---|
| Country | Italy |
| City | Palermo |
| Period | 20/06/14 → 25/06/14 |
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Keywords
- healthcare operations management
- technology management
- managing change
- healthcare technology
- socio-technical systems
Cite this
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Impact of large-scale automation on healthcare staff. / van der Meer, Robert; Lindsay, Colin; Bennie, Marion; Findlay, Patricia; Corcoran, Emma Dunlop; Commander, Johanna; Lannigan, Norman.
2014. Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy.Research output: Contribution to conference › Paper
TY - CONF
T1 - Impact of large-scale automation on healthcare staff
AU - van der Meer, Robert
AU - Lindsay, Colin
AU - Bennie, Marion
AU - Findlay, Patricia
AU - Corcoran, Emma Dunlop
AU - Commander, Johanna
AU - Lannigan, Norman
PY - 2014/6/20
Y1 - 2014/6/20
N2 - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.
AB - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.
KW - healthcare operations management
KW - technology management
KW - managing change
KW - healthcare technology
KW - socio-technical systems
UR - http://www.euroma2014italy.org
M3 - Paper
ER -