Impact of large-scale automation on healthcare staff

Robert van der Meer; Colin Lindsay; Marion Bennie; Patricia Findlay; Emma Dunlop Corcoran; Johanna Commander; Norman Lannigan

Impact of large-scale automation on healthcare staff

Robert van der Meer, Colin Lindsay, Marion Bennie, Patricia Findlay, Emma Dunlop Corcoran, Johanna Commander, Norman Lannigan

Research output: Contribution to conference › Paper › peer-review

143 Downloads (Pure)

Abstract

New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

Original language	English
Number of pages	10
Publication status	Published - 20 Jun 2014
Event	21st EurOMA Conference: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italy Duration: 20 Jun 2014 → 25 Jun 2014

Conference

Conference	21st EurOMA Conference: Operations Management in an Innovation Economy
Country	Italy
City	Palermo
Period	20/06/14 → 25/06/14

Keywords

healthcare operations management
technology management
managing change
healthcare technology
socio-technical systems

Access to Document

VanderMeer-etal-EurOMA2014-impact-of-large-scale-automationAccepted author manuscript, 270 KB

http://www.euroma2014italy.org

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3 Finished

BTG- Automated Systems
Bennie, M., van der Meer, R., Lindsay, C. & Findlay, P.
6/02/12 → 31/12/12
Project: Internally funded project
Glasgow Medicines Robotic Project
Bennie, M. & van der Meer, R.
NHS Greater Glasgow and Clyde
1/08/11 → 30/09/15
Project: Research
Glasgow Pharmacy Distribution Centre Robotics Project
Bennie, M. & van der Meer, R.
Greater Glasgow & Clyde NHS Board
5/01/10 → 3/10/10
Project: Research

2 Commissioned report
1 Abstract
1 Other
1 Paper
More
- 1 Poster
- 1 Article

Improving the delivery of pharmaceutical care through the use of large-scale pharmacy automation
van der Meer, R., Lannigan, N., Bennie, M. & Dunlop Corcoran, E., 25 Mar 2015.
Research output: Contribution to conference › Other › peer-review

Open Access
File
Innovation in healthcare systems: a socio-technical perspective
van der Meer, R., Lindsay, C., Bennie, M., Findlay, P., Corcoran, E. D., Commander, J. & Lannigan, N., 12 Jul 2015, p. 264-264. 1 p.
Research output: Contribution to conference › Abstract › peer-review

Open Access
File
Early stage experiences of the implementation of a large scale robotic storage and distribution system in a hospital pharmacy service within a large UK health authority
Corcoran, E. D., Bennie, M., Van Der Meer, R. & Lannigan, N., Mar 2014.
Research output: Contribution to conference › Poster

Open Access
File

2 Key-note speaker and plenary lectures at conferences
1 Participation in conference

BECIC 2018
Robert van der Meer (Keynote/plenary speaker)
30 Nov 2018
Activity: Participating in or organising an event types › Key-note speaker and plenary lectures at conferences
21st EurOMA Conference
Robert van der Meer (Participant)
20 Jun 2014 → 25 Jun 2014
Activity: Participating in or organising an event types › Participation in conference
2nd Pharmaceutical Care Conference 2012
Robert van der Meer (Invited speaker)
22 Feb 2012 → 23 Feb 2012
Activity: Participating in or organising an event types › Key-note speaker and plenary lectures at conferences

Cite this

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title = "Impact of large-scale automation on healthcare staff",

abstract = "New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff. ",

keywords = "healthcare operations management, technology management, managing change, healthcare technology, socio-technical systems",

author = "{van der Meer}, Robert and Colin Lindsay and Marion Bennie and Patricia Findlay and Corcoran, {Emma Dunlop} and Johanna Commander and Norman Lannigan",

year = "2014",

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note = "21st EurOMA Conference: Operations Management in an Innovation Economy ; Conference date: 20-06-2014 Through 25-06-2014",

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Impact of large-scale automation on healthcare staff. / van der Meer, Robert ; Lindsay, Colin ; Bennie, Marion ; Findlay, Patricia ; Corcoran, Emma Dunlop ; Commander, Johanna; Lannigan, Norman.

2014. Paper presented at 21st EurOMA Conference: Operations Management in an Innovation Economy, Palermo, Italy.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

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AU - Findlay, Patricia

AU - Corcoran, Emma Dunlop

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AU - Lannigan, Norman

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AB - New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.

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KW - technology management

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KW - socio-technical systems

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