TY - JOUR
T1 - Impact of functional and technical quality on patient satisfaction in prosthetic and orthotic care
T2 - a cross-sectional study
AU - Alfatafta, Mahmoud
AU - Alsubahi, Nizar
AU - Alfatafta, Huda
AU - Atallah, Huthaifa
AU - Alshawabka, Amneh
AU - McGarry, Anthony
AU - Ahmad, Alaeddin
PY - 2025/10/3
Y1 - 2025/10/3
N2 - Patient satisfaction with prosthetic and orthotic services is shaped by both functional quality, such as communication and service accessibility, and technical quality, including device durability and usability. This study examined how these dimensions are associated with patient satisfaction in diverse healthcare settings in Jordan, a low- to middle-income country. A cross-sectional survey of 307 users from government, military, private, and non-governmental (NGO) providers was conducted using a 28-item questionnaire developed from existing literature. Confirmatory factor analysis and structural equation modeling confirmed the scale's validity and tested associations between variables. Both functional quality (β = 0.521, p < 0.001) and technical quality (β = 0.382, p < 0.001) were significantly associated with satisfaction, with functional quality showing a stronger influence. NGO users reported the highest satisfaction scores, and the model explained 41.7% of the variance in satisfaction. ANOVA results revealed statistically significant differences among provider types. These findings highlight the value of patient-centered care and suggest that enhancing communication, accessibility, and service responsiveness may improve satisfaction, particularly in public and private sectors.
AB - Patient satisfaction with prosthetic and orthotic services is shaped by both functional quality, such as communication and service accessibility, and technical quality, including device durability and usability. This study examined how these dimensions are associated with patient satisfaction in diverse healthcare settings in Jordan, a low- to middle-income country. A cross-sectional survey of 307 users from government, military, private, and non-governmental (NGO) providers was conducted using a 28-item questionnaire developed from existing literature. Confirmatory factor analysis and structural equation modeling confirmed the scale's validity and tested associations between variables. Both functional quality (β = 0.521, p < 0.001) and technical quality (β = 0.382, p < 0.001) were significantly associated with satisfaction, with functional quality showing a stronger influence. NGO users reported the highest satisfaction scores, and the model explained 41.7% of the variance in satisfaction. ANOVA results revealed statistically significant differences among provider types. These findings highlight the value of patient-centered care and suggest that enhancing communication, accessibility, and service responsiveness may improve satisfaction, particularly in public and private sectors.
KW - Patient satisfaction
KW - patient-centered care
KW - prosthetic and orthotic services
UR - https://doi.org/10.5281/zenodo.1657520
UR - https://www.scopus.com/pages/publications/105017664482
U2 - 10.1371/journal.pone.0333481
DO - 10.1371/journal.pone.0333481
M3 - Article
SN - 1932-6203
VL - 20
JO - PLoS ONE
JF - PLoS ONE
IS - 10
M1 - e0333481
ER -
