Humour as subversion in two call centres

P. Taylor, P.M. Bain

Research output: Chapter in Book/Report/Conference proceedingChapter

5 Citations (Scopus)

Abstract

Chapter describes how subversive satire can be allied to a wider collective union organizing campaign at workplace level, makes a distinctive contribution to the recent literature on organizational humour. Engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers' humour and joking practices.
Original languageEnglish
Title of host publicationCritical Realist Applications in Organisation and Management Studies
Publication statusPublished - 2004

Publication series

NameCritical Realism: Interventions
PublisherRoutledge

Keywords

  • call centres
  • labour process
  • humour
  • trade unions
  • resistance

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