Human resources in tourism: still waiting for change? - a 2015 reprise

Research output: Contribution to journalArticle

74 Citations (Scopus)

Abstract

Seemingly intransigent human resource issues remain at the forefront of global tourism’s challenges. Some of the key issues were identified in Baum’s (2007) reflections on this topic. In light of the significant change that has impacted on tourism and employment in the intervening years, this conceptual paper provides an assessment of the current status of the issues that Baum identified in 2007 and identifies a range of emerging concerns that continue to shape the tourism workplace and workforce. The status of tourism work can be seen in terms of both continuity and change and the impact of these contrary forces is considered in reaching conclusions that highlight both the ongoing challenges for tourism and the evident progress that can be identified.
LanguageEnglish
Pages204–212
Number of pages9
JournalTourism Management
Volume50
Early online date25 Feb 2015
DOIs
Publication statusPublished - Oct 2015

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human resource
human resources
tourism
Tourism
Personnel
workplace
continuity
Human resources

Keywords

  • tourism
  • hospitality
  • human resource management (HRM)
  • work
  • employment

Cite this

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title = "Human resources in tourism: still waiting for change? - a 2015 reprise",
abstract = "Seemingly intransigent human resource issues remain at the forefront of global tourism’s challenges. Some of the key issues were identified in Baum’s (2007) reflections on this topic. In light of the significant change that has impacted on tourism and employment in the intervening years, this conceptual paper provides an assessment of the current status of the issues that Baum identified in 2007 and identifies a range of emerging concerns that continue to shape the tourism workplace and workforce. The status of tourism work can be seen in terms of both continuity and change and the impact of these contrary forces is considered in reaching conclusions that highlight both the ongoing challenges for tourism and the evident progress that can be identified.",
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Human resources in tourism : still waiting for change? - a 2015 reprise. / Baum, Thomas.

In: Tourism Management, Vol. 50, 10.2015, p. 204–212.

Research output: Contribution to journalArticle

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