Human resource development for competitiveness and sustainability: a case study of Indian tourism

T. Baum, J.J. Kokkranikal

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The purpose of this book is to emphasize the critical role of employees for tourism and hospitality organizations and to examine the ways and means of managing their attitudes and behaviors for the mutual benefit of both parties: tourism and hospitality organizations and their employees. This chapter examines human resource development for competitiveness and sustainability using a case study of Indian tourism.
Original languageEnglish
Title of host publicationManaging Employee Attitudes and Behaviours in the Tourism and Hospitality Industry
Pages805-832
Number of pages27
Publication statusPublished - 2006

Keywords

  • human resource development
  • competitiveness
  • sustainability
  • Indian tourism
  • toursim
  • hospitality
  • hospitality industry

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