Human reliability analysis to improved customer service in contact centres

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 7 Apr 2010
Event	EuROMA 2010 - Porto, Portugal Duration: 7 Apr 2010 → 8 Apr 2010

Keywords

@conference{884a4e240f0b426a8380967fc2cc5c0d,

title = "Human reliability analysis to improved customer service in contact centres",

keywords = "customer services, contact centres",

author = "Smith, \{Marisa K.\} and L.A. Walls",

year = "2010",

month = apr,

day = "7",

language = "English",

note = "EuROMA 2010 ; Conference date: 07-04-2010 Through 08-04-2010",

}