How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany

G. Walsh, K.J. Dinnie, K.P. Weidmann

Research output: Contribution to journalArticlepeer-review

112 Citations (Scopus)

Fingerprint

Dive into the research topics of 'How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany'. Together they form a unique fingerprint.

Social Sciences

Computer Science

Economics, Econometrics and Finance