Homeworking experiences during lockdown

Debra Howcroft; Philip Taylor

Homeworking experiences during lockdown

Debra Howcroft, Philip Taylor

Work, Employment And Organisation

Research output: Contribution to specialist publication › Article

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Abstract

In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.

Original language	English
Pages	29-31
Number of pages	3
Specialist publication	On Digital Inequalities
Publication status	Published - 1 May 2021

Keywords

COVID-19
contact centres
call centres
working from home
management control

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Howcroft-Taylor-2021-ODI-Homeworking-experiences-duringAccepted author manuscript, 610 KB

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AB - In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.

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KW - call centres

KW - working from home

KW - management control

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JO - On Digital Inequalities

JF - On Digital Inequalities

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Homeworking experiences during lockdown

Abstract

Keywords

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