Homeworking experiences during lockdown

Debra Howcroft, Philip Taylor

Research output: Contribution to specialist publicationArticle

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In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.
Original languageEnglish
Number of pages3
Specialist publicationOn Digital Inequalities
Publication statusPublished - 1 May 2021


  • COVID-19
  • contact centres
  • call centres
  • working from home
  • management control


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