In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.
|Number of pages||3|
|Specialist publication||On Digital Inequalities|
|Publication status||Published - 1 May 2021|
- contact centres
- call centres
- working from home
- management control