Homeworking experiences during lockdown

Debra Howcroft, Philip Taylor

Research output: Contribution to specialist publicationArticle

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Abstract

In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.
Original languageEnglish
Pages29-31
Number of pages3
Specialist publicationOn Digital Inequalities
Publication statusPublished - 1 May 2021

Keywords

  • COVID-19
  • contact centres
  • call centres
  • working from home
  • management control

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