High-involvement innovation: views from frontline service workers and managers

Research output: Contribution to journalArticle

Abstract

The nature of work is changing; organisations are demanding more from their employees. It is no longer acceptable to turn up and do your job when organisations are looking for employees to go ‘above and beyond’ to get extra from their employees. The effect of finanialization has exacerbated trends toward “frontline workers being required to contribute to low level operational decisions” (Thompson, 2013: 478). Thompson and McHugh (2009) highlight that advocates of this change say that “ employees ’ attitudes have to move from grudging compliance to high commitment” (pp. 216). In various work spheres innovation has become the buzzword of the moment and as such managers are looking for ‘innovation’ from all areas of the organisation. This pursuit of innovation, and ideas as the nuclei of the innovation process, has primarily been driven by firms in order to remain competitive in capitalist environments. Consequently all levels of employees are being encouraged to generate and submit ideas in order to provide the seeds of innovation for the organisation, in what is branded “ high involvement innovation ” (Bessant, 2003).
LanguageEnglish
Pages208-226
Number of pages18
JournalEmployee Relations
Volume40
Issue number2
DOIs
Publication statusPublished - 12 Feb 2018

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Service workers
Innovation
Managers
Employees
Workers
Employee attitudes
Innovation process

Keywords

  • organisational innovation
  • human resource development
  • performance appraisal

Cite this

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High-involvement innovation : views from frontline service workers and managers. / Smith, Marisa Kay.

In: Employee Relations, Vol. 40, No. 2, 12.02.2018, p. 208-226.

Research output: Contribution to journalArticle

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