Helping employees deal with dysfunctional customers: the underlying employee perceived justice mechanism

Taeshik Gong, Youjae Yi, Jin Nam Choi

Research output: Contribution to journal › Article › peer-review

66 Citations (Scopus)
  • 66 Citations
  • 1 Proceeding

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  • 2012

    The outcomes of internal service recovery effort

    Gong, T., Yi, Y. & Choi, J. N., 7 Jun 2012, p. 87-87. 1 p.

    Research output: Contribution to conference › Proceeding › peer-review

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