Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations

J. Gennard, E. Soltani, R.B. Van Der Meer, T.M. Williams

Research output: Contribution to journalArticle

16 Citations (Scopus)

Abstract

Reports findings from a survey designed to measure the consistency and congruity of HR performance evaluation systems with quality management precepts in UK-based quality-focused organisations. Twelve a priori features of HR performance evaluation were used to measure HR performance evaluation systems. Since a fundamental reason for the purported incompatibility between TQM and HR performance evaluation is the assertion that most variance in performance is caused by system factors, and due to indications from various sources that HR performance evaluation focuses managerial attention on person factors rather than on system factors, the survey was also developed with the intention of discovering the extent to which these system criteria are used for measuring employee performance. The findings confirm that most HR performance evaluation systems fail to meet quality management expectations and contradict TQM assumptions about individual and system performance.
Original languageEnglish
Pages (from-to)403-417
Number of pages14
JournalTQM Magazine
Volume16
Issue number6
DOIs
Publication statusPublished - 2004

Keywords

  • human resource management
  • performance appraisal
  • total quality management
  • performance management

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