Group support systems: concepts to practice

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This chapter explores the use of group support systems (GSSs) for assisting managers who must negotiate the resolution of messy, complex, and/or strategic problems in order to achieve an agreed outcome. Specifically, the chapter reports and reflects upon an intervention involving social and psychological negotiation. Building on existing research in the area of GSSs (see "Group Support Systems: Past, Present and Future"), alongside research into the nature of failed decisions and knowledge of the processes of social and psychological negotiation, this chapter discusses how GSSs can be used to support and enhance social and psychological negotiation. In particular this chapter focuses upon a study of the use of a specific GSS to illustrate and explore a number of salient elements and their implications.
Original languageEnglish
Title of host publicationHandbook of Group Decision and Negotiation
EditorsD. Marc Kilgour, Colin Eden
Place of PublicationCham, Switzerland
Number of pages25
ISBN (Electronic)978-3-030-12051-1
DOIs
Publication statusPublished - 27 Jan 2020

Keywords

  • group support systems
  • strategic problem resolution
  • negotiation

Cite this

Ackermann, F., & Eden, C. (2020). Group support systems: concepts to practice. In D. M. Kilgour, & C. Eden (Eds.), Handbook of Group Decision and Negotiation https://doi.org/10.1007/978-3-030-12051-1_59-1