Group support systems: concepts to practice

Fran Ackermann, Colin Eden

Research output: Chapter in Book/Report/Conference proceedingChapter

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Group support systems have been in existence for 40 years and have been applied widely since their inception. One particular realm is using group support systems(GSSs) for assisting managers who must negotiate the resolution of messy, complex, and/or strategic problems in order to achieve an agreed outcome. Taking cognizance of concepts such as procedural justice and boundary objects,as well as the underlying features of GSS, an intervention involving social and psychological negotiation is presented and examined. The case intervention deals with two organizations needing to move from adversarial modus operandi to a more productive and collaborative mode in order for both to operate more effectively. The intervention is presented in a chronological manner allowing particular phases to be explored, considered alongside research into the nature of failed decisions, group behaviors, and social and psychological negotiation, and a number of salient elements and their implications for facilitators are provided.
Original languageEnglish
Title of host publicationHandbook of Group Decision and Negotiation
EditorsD. Marc Kilgour, Colin Eden
Place of PublicationCham, Switzerland
PublisherSpringer Nature Switzerland AG
Number of pages25
ISBN (Electronic)9783030120511
ISBN (Print)97830304962
Publication statusPublished - 27 Jan 2020


  • group support systems
  • strategic problem resolution
  • negotiation


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