Group support systems: concepts to practice

Fran Ackermann, Colin Eden

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter explores the use of group support systems (GSSs) for assisting managers who must negotiate the resolution of messy, complex, and/or strategic problems in order to achieve an agreed outcome. Specifically, the chapter reports and reflects upon an intervention involving social and psychological negotiation. Building on existing research in the area of GSSs (see "Group Support Systems: Past, Present and Future"), alongside research into the nature of failed decisions and knowledge of the processes of social and psychological negotiation, this chapter discusses how GSSs can be used to support and enhance social and psychological negotiation. In particular this chapter focuses upon a study of the use of a specific GSS to illustrate and explore a number of salient elements and their implications.
Original languageEnglish
Title of host publicationHandbook of Group Decision and Negotiation
EditorsD. Marc Kilgour, Colin Eden
Place of PublicationCham, Switzerland
Number of pages25
ISBN (Electronic)978-3-030-12051-1
Publication statusPublished - 27 Jan 2020


  • group support systems
  • strategic problem resolution
  • negotiation

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