Grieving online: the use of search engines in times of grief and bereavement

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

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Abstract

In this paper, we study the information goals in searches on the topic of grieving and bereavement. Using log analyses and content analyses we present a categorization system of grief and bereavement-related queries submitted to a major search engine, reflecting the variety of information needs that occur during a period of bereavement. We also present patterns of interaction during the query formulation stage of these searches and results on the success of searches on the topic of grieving and bereavement. Using linguistic style analyses we compare the content of grief-related queries showing differences in content that may be used to classify grief-related queries to help provide tailored support for different types of query.
Original languageEnglish
Title of host publicationProceedings of the 4th Information Interaction in Context Symposium (IIIX '12)
Place of PublicationNew York
Pages120-128
Number of pages9
ISBN (Electronic)9781450312820
DOIs
Publication statusPublished - 2012

Keywords

  • information retrieval
  • grieving and bereavement
  • information seeking and use
  • information needs
  • query formulation
  • query formulation support

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  • Cite this

    Ruthven, I. (2012). Grieving online: the use of search engines in times of grief and bereavement. In Proceedings of the 4th Information Interaction in Context Symposium (IIIX '12) (pp. 120-128). https://doi.org/10.1145/2362724.2362747