Great expectations

gender, looks and lookism at work

Chris Warhurst, Di Van den Broek, Richard Hall, Dennis Nickson

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

Drawing on archival data of employment discrimination from the Victorian Equal Opportunity and Human Rights Commission in Australia, this article examines the issue of employee looks, women and lookism in interactive service work. From existing research on emotional and aesthetic labour, lookism might be expected to occur primarily in services and primarily involve female workers. The findings suggest that these expectations are largely met. However, the data also reveal that men in services also claim lookism and that lookism extends beyond interactive services into other industries such as manufacturing. This article concludes by discussing the implications of these unexpected findings for the study of lookism.
Original languageEnglish
Pages (from-to)72-90
Number of pages19
JournalInternational Journal of Work Organisation and Emotion
Volume5
Issue number1
DOIs
Publication statusPublished - 2012

Fingerprint

Emotional labour
Workers
Employment discrimination
Equal opportunities
Employees
Service work
Aesthetic labour
Industry
Human rights
Manufacturing

Keywords

  • aesthetic labour
  • interactive service work
  • manufacturing
  • services
  • female workers
  • emotions
  • women
  • employee looks
  • emotional labour
  • employment discrimination
  • lookism
  • gender

Cite this

Warhurst, Chris ; Van den Broek, Di ; Hall, Richard ; Nickson, Dennis. / Great expectations : gender, looks and lookism at work. In: International Journal of Work Organisation and Emotion. 2012 ; Vol. 5, No. 1. pp. 72-90.
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Great expectations : gender, looks and lookism at work. / Warhurst, Chris ; Van den Broek, Di ; Hall, Richard; Nickson, Dennis.

In: International Journal of Work Organisation and Emotion, Vol. 5, No. 1, 2012, p. 72-90.

Research output: Contribution to journalArticle

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