Abstract
The last decade has seen the creation of new international divisions labour in business services, as offshoring from the developed to the so-called developing countries has expanded (Dossani and Kenney, 2007). As the scale, diversity and complexity of ITES (information-enabled technology services) subject to remote delivery has grown, so too has geographical reach. The use of the term global service delivery by industry bodies, such as India’s National Association of Software and Service Companies (Nasscom) (Taylor, 2010a), reflects an evolving spatial change in service supply chains.
Original language | English |
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Number of pages | 22 |
Publication status | Published - 2 Jul 2012 |
Event | International Labor and Employment Relations Association World Congress - Philadelphia, United States Duration: 2 Jun 2012 → 5 Jun 2012 |
Conference
Conference | International Labor and Employment Relations Association World Congress |
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Country/Territory | United States |
City | Philadelphia |
Period | 2/06/12 → 5/06/12 |
Keywords
- call centres
- call centre work
- value chain
- globalisation