Andzulis, J, Baron, S, Daly, A, Dann, S, Daunt, KL, Edvardsson, B, Ehret, M, Enquist, B, Farquhar, JD, Greer, DA, Grönroos, C, Gummerus, J, Halliday, SV, Lefebvre, RC, Liljander, V, Lusch, R, Martin, C, Massiah, C, McColl-Kennedy, J, Mele, C, Neale, L, Nicholls, R, Ogbonna, E, Ordanini, A, Palmer, A, Patricio, L, Rapp, A, Reynoso, J, Rosenbaum, MS, de Ruyter, K, Schillewaert, N, Sebhatu, SP, Shirahada, K, Simpson, M, Tombs, A, Tuzovic, S, Vargo, SL, von Wangenheim, F
, Wilson, A, Wirtz, J, Worthington, S & Yu, T 2013,
Global perspectives on service. in RP Fisk, R Russell-Bennett & LLC Harris (eds),
Serving Customers: Global Services Marketing Perspectives. Australia.