Getting to the heart of the emotional labour process: a reply to Brook

S.C. Bolton

    Research output: Contribution to journalArticle

    34 Citations (Scopus)

    Abstract

    In a paper published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly, how do we conceptualise emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to analytically develop the idea of emotional labour, that the typology of emotion management in the workplace (Bolton, 2005a) offers a nuanced explanatory framework, and that labour process analysis (LPA) is its theoretical home.
    LanguageEnglish
    Pages549-560
    Number of pages12
    JournalWork, Employment and Society
    Volume23
    Issue number3
    DOIs
    Publication statusPublished - Sep 2009

    Fingerprint

    labor
    process analysis
    typology
    emotion
    workplace
    management
    Emotional labour
    Labour process
    Work place
    Process analysis
    Emotion management
    Extinction

    Keywords

    • emotional labour
    • emotion work
    • labour process analysis
    • work
    • employment

    Cite this

    @article{5ce7cd694dcb4985afa1e19c08723c57,
    title = "Getting to the heart of the emotional labour process: a reply to Brook",
    abstract = "In a paper published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly, how do we conceptualise emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to analytically develop the idea of emotional labour, that the typology of emotion management in the workplace (Bolton, 2005a) offers a nuanced explanatory framework, and that labour process analysis (LPA) is its theoretical home.",
    keywords = "emotional labour, emotion work, labour process analysis, work, employment",
    author = "S.C. Bolton",
    year = "2009",
    month = "9",
    doi = "10.1177/0950017009337069",
    language = "English",
    volume = "23",
    pages = "549--560",
    journal = "Work, Employment and Society",
    issn = "0950-0170",
    number = "3",

    }

    Getting to the heart of the emotional labour process : a reply to Brook. / Bolton, S.C.

    In: Work, Employment and Society, Vol. 23, No. 3, 09.2009, p. 549-560.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Getting to the heart of the emotional labour process

    T2 - Work, Employment and Society

    AU - Bolton, S.C.

    PY - 2009/9

    Y1 - 2009/9

    N2 - In a paper published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly, how do we conceptualise emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to analytically develop the idea of emotional labour, that the typology of emotion management in the workplace (Bolton, 2005a) offers a nuanced explanatory framework, and that labour process analysis (LPA) is its theoretical home.

    AB - In a paper published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly, how do we conceptualise emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to analytically develop the idea of emotional labour, that the typology of emotion management in the workplace (Bolton, 2005a) offers a nuanced explanatory framework, and that labour process analysis (LPA) is its theoretical home.

    KW - emotional labour

    KW - emotion work

    KW - labour process analysis

    KW - work

    KW - employment

    U2 - 10.1177/0950017009337069

    DO - 10.1177/0950017009337069

    M3 - Article

    VL - 23

    SP - 549

    EP - 560

    JO - Work, Employment and Society

    JF - Work, Employment and Society

    SN - 0950-0170

    IS - 3

    ER -