Gender, choice and constraint in call centre employment

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in-depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints.
LanguageEnglish
Pages101-116
Number of pages16
JournalNew Technology, Work and Employment
Volume25
Issue number2
Early online date23 Jun 2010
DOIs
Publication statusPublished - Jul 2010

Fingerprint

call center
workplace
gender
career
evidence
experience
Work place
Call centres
Progression
Household
Gender inequality
Career choice
Qualitative data

Keywords

  • gender
  • constraints
  • call centres
  • employment
  • genderised experience
  • agential constraints
  • women
  • workplace
  • career choice
  • scottish call centres
  • gender inequality

Cite this

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Gender, choice and constraint in call centre employment. / Scholarios, Dora; Taylor, Phil.

In: New Technology, Work and Employment, Vol. 25, No. 2, 07.2010, p. 101-116.

Research output: Contribution to journalArticle

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