Gender and employment flexibility in 4 and 5 star hotel front offices in the United Kingdom

E. Bird, A.M. Ingram, P.A. Lynch

Research output: Contribution to journalArticle

14 Citations (Scopus)

Abstract

This article describes a study of the contemporary nature and extent of gendered employment flexibility within hotel front offices in the United Kingdom and Ireland. Previous studies in the service sector have tended to focus upon the career paths of female managers and generalised findings across the service sector. The study reported is concerned with staff at an operative level and uses the front office as an exemplar of a department with an even gender balance overall in order to examine flexible working practices. The study finds that, in the hotel front office, female employees are usually better qualified, with greater opportunity than male employees for functional flexibility; the majority of female employees are under 30 years of age. The findings are compared with previous studies and discussed in the context of female career progression, and service organisations' approaches towards the creation of a work/family balance.
LanguageEnglish
Pages99-116
Number of pages17
JournalServices Industries Journal
Volume22
Issue number3
DOIs
Publication statusPublished - 2002

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Hotels
Stars
Personnel
Managers
Employees
Service sector

Keywords

  • gender
  • employment
  • flexibility
  • hospitality
  • labour markets

Cite this

Bird, E. ; Ingram, A.M. ; Lynch, P.A. / Gender and employment flexibility in 4 and 5 star hotel front offices in the United Kingdom. In: Services Industries Journal. 2002 ; Vol. 22, No. 3. pp. 99-116.
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Gender and employment flexibility in 4 and 5 star hotel front offices in the United Kingdom. / Bird, E.; Ingram, A.M.; Lynch, P.A.

In: Services Industries Journal, Vol. 22, No. 3, 2002, p. 99-116.

Research output: Contribution to journalArticle

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