Futures for hospitality work and call to action

Irma Booyens; Tone Therese Linge; Olga Gjerald; Richard Robinson

Futures for hospitality work and call to action

Irma Booyens, Tone Therese Linge, Olga Gjerald, Richard Robinson

Work, Employment And Organisation

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

In this chapter, we consider possible hospitality work futures. We reviewed literature, research, and industry and media reports on working conditions and global issues impacting the world of work to consider what this means for the hospitality workforce. We identified four themes vis-a-vis future conceptualisations of work; demographical change and diversity; the impact of digitalisation, robotisation and AI; and (social) sustainability concerns. Hence, we delineate 12 future scenarios for hospitality work and model these into three future horizons: hopeful, nebulous and bleak. We also offer a call to action for advancing fair hospitality work and provide recommendations for future research.

Original language	English
Title of host publication	Unpacking Hospitality Work Realities
Subtitle of host publication	Insights and Advocacy from the Global Hospitality Research Alliance
Editors	Deirdre Curran, Anastasios Hadjisolomou
Chapter	13
Pages	201-221
Number of pages	21
ISBN (Electronic)	9781917433211
Publication status	Published - 1 May 2025

4 Chapter
1 Book

The Fair Work Framework: Its future and evolution
Gjerald, O., Larkin, A. & Nickson, D., 28 May 2025, Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. Curran, D. & Hadjisolomou , A. (eds.). p. 184-200 17 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter
Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance
Curran, D. (Editor) & Hadjisolomou, A. (Editor), 28 May 2025, Oxford. 240 p.
Research output: Book/Report › Book
Hospitality employment during and after times of crisis
Baum, T. & Linge, T., 1 Apr 2025, Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance. Oxford, p. 169-183 14 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter

Cite this

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Futures for hospitality work and call to action

Abstract

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Research output

The Fair Work Framework: Its future and evolution

Unpacking Hospitality Work Realities: Insights and Advocacy from the Global Hospitality Research Alliance

Hospitality employment during and after times of crisis

Cite this