From patient to agent: collective practices and identity work in an emotional community

S. Dunnett; D. Brownlie; P.A. Hewer

From patient to agent: collective practices and identity work in an emotional community

S. Dunnett, D. Brownlie, P.A. Hewer

Marketing

Research output: Contribution to journal › Article › peer-review

Abstract

The diagnosis of serious illness creates a fissure from the known self. How do individuals cope with their new role as patients and how could healthcare services better-serve the ill? "Illness is the night-side of life, a more onerous citizenship. Everyone who is born holds dual citizenship, in the kingdom of the well and in the kingdom of the sick. Although we all prefer to use only the good passport, sooner or later each of us is obliged, at least for a spell, to identify ourselves as citizens of that other place." (Sontag 2002: 3)

Original language	English
Journal	Advances in Consumer Research
Volume	38
Publication status	Published - 2011

Keywords

citizenship
identity
healthcare services

Access to Document

http://www.acrwebsite.org/volumes/display.asp?id=16035

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title = "From patient to agent: collective practices and identity work in an emotional community",

abstract = "The diagnosis of serious illness creates a fissure from the known self. How do individuals cope with their new role as patients and how could healthcare services better-serve the ill? {"}Illness is the night-side of life, a more onerous citizenship. Everyone who is born holds dual citizenship, in the kingdom of the well and in the kingdom of the sick. Although we all prefer to use only the good passport, sooner or later each of us is obliged, at least for a spell, to identify ourselves as citizens of that other place.{"} (Sontag 2002: 3) ",

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N2 - The diagnosis of serious illness creates a fissure from the known self. How do individuals cope with their new role as patients and how could healthcare services better-serve the ill? "Illness is the night-side of life, a more onerous citizenship. Everyone who is born holds dual citizenship, in the kingdom of the well and in the kingdom of the sick. Although we all prefer to use only the good passport, sooner or later each of us is obliged, at least for a spell, to identify ourselves as citizens of that other place." (Sontag 2002: 3)

AB - The diagnosis of serious illness creates a fissure from the known self. How do individuals cope with their new role as patients and how could healthcare services better-serve the ill? "Illness is the night-side of life, a more onerous citizenship. Everyone who is born holds dual citizenship, in the kingdom of the well and in the kingdom of the sick. Although we all prefer to use only the good passport, sooner or later each of us is obliged, at least for a spell, to identify ourselves as citizens of that other place." (Sontag 2002: 3)

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KW - identity

KW - healthcare services

UR - http://www.acrwebsite.org/volumes/display.asp?id=16035

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JO - Advances in Consumer Research

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SN - 0098-9258

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