ForgetMeNot: active reminder entry support for adults with acquired brain injury

Matthew Jamieson, Brian O'Neill, Breda Cullen, Marilyn Lennon, Stephen Brewster, Jonathan Evans

Research output: Contribution to conferencePaper

3 Citations (Scopus)

Abstract

Smartphone reminding apps can compensate for memory impairment after acquired brain injury (ABI). In the absence of a caregiver, users must enter reminders themselves if the apps are going to help them. Poor memory and apathy associated with ABI can result in failure to initiate such configuration behaviour and the benefits of reminder apps are lost. ForgetMeNot takes a novel approach to address this problem by periodically encouraging the user to enter reminders with unsolicited prompts (UPs). An in situ case study investigated the experience of using a reminding app for people with ABI and tested UPs as a potential solution to initiating reminder entry. Three people with severe ABI living in a post-acute rehabilitation hospital used the app in their everyday lives for four weeks to collect real usage data. Field observations illustrated how difficulties with motivation, insight into memory difficulties and anxiety impact reminder app use in a rehabilitation setting. Results showed that when 6 UPs were presented throughout the day, reminder-setting increased, showing UPs are an important addition to reminder applications for people with ABI. This study demonstrates that barriers to technology use can be resolved in practice when software is developed with an understanding of the issues experienced by the user group.

Conference

ConferenceACM CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2017
CountryUnited States
CityDenver
Period6/05/1711/05/17
Internet address

Fingerprint

Application programs
Brain Injuries
Brain
Data storage equipment
Patient rehabilitation
Rehabilitation
Apathy
Smartphones
Caregivers
Motivation
Software
Anxiety
Technology

Keywords

  • assistive technology
  • memory rehabilitation
  • smartphone reminding
  • in situ study
  • field study
  • acquired brain injury

Cite this

Jamieson, M., O'Neill, B., Cullen, B., Lennon, M., Brewster, S., & Evans, J. (2017). ForgetMeNot: active reminder entry support for adults with acquired brain injury. 1-12. Paper presented at ACM CHI Conference on Human Factors in Computing Systems, Denver, United States. https://doi.org/10.1145/3025453.3025888
Jamieson, Matthew ; O'Neill, Brian ; Cullen, Breda ; Lennon, Marilyn ; Brewster, Stephen ; Evans, Jonathan. / ForgetMeNot : active reminder entry support for adults with acquired brain injury. Paper presented at ACM CHI Conference on Human Factors in Computing Systems, Denver, United States.12 p.
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Jamieson, M, O'Neill, B, Cullen, B, Lennon, M, Brewster, S & Evans, J 2017, 'ForgetMeNot: active reminder entry support for adults with acquired brain injury' Paper presented at ACM CHI Conference on Human Factors in Computing Systems, Denver, United States, 6/05/17 - 11/05/17, pp. 1-12. https://doi.org/10.1145/3025453.3025888

ForgetMeNot : active reminder entry support for adults with acquired brain injury. / Jamieson, Matthew; O'Neill, Brian; Cullen, Breda; Lennon, Marilyn; Brewster, Stephen; Evans, Jonathan.

2017. 1-12 Paper presented at ACM CHI Conference on Human Factors in Computing Systems, Denver, United States.

Research output: Contribution to conferencePaper

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T1 - ForgetMeNot

T2 - active reminder entry support for adults with acquired brain injury

AU - Jamieson, Matthew

AU - O'Neill, Brian

AU - Cullen, Breda

AU - Lennon, Marilyn

AU - Brewster, Stephen

AU - Evans, Jonathan

PY - 2017/5/5

Y1 - 2017/5/5

N2 - Smartphone reminding apps can compensate for memory impairment after acquired brain injury (ABI). In the absence of a caregiver, users must enter reminders themselves if the apps are going to help them. Poor memory and apathy associated with ABI can result in failure to initiate such configuration behaviour and the benefits of reminder apps are lost. ForgetMeNot takes a novel approach to address this problem by periodically encouraging the user to enter reminders with unsolicited prompts (UPs). An in situ case study investigated the experience of using a reminding app for people with ABI and tested UPs as a potential solution to initiating reminder entry. Three people with severe ABI living in a post-acute rehabilitation hospital used the app in their everyday lives for four weeks to collect real usage data. Field observations illustrated how difficulties with motivation, insight into memory difficulties and anxiety impact reminder app use in a rehabilitation setting. Results showed that when 6 UPs were presented throughout the day, reminder-setting increased, showing UPs are an important addition to reminder applications for people with ABI. This study demonstrates that barriers to technology use can be resolved in practice when software is developed with an understanding of the issues experienced by the user group.

AB - Smartphone reminding apps can compensate for memory impairment after acquired brain injury (ABI). In the absence of a caregiver, users must enter reminders themselves if the apps are going to help them. Poor memory and apathy associated with ABI can result in failure to initiate such configuration behaviour and the benefits of reminder apps are lost. ForgetMeNot takes a novel approach to address this problem by periodically encouraging the user to enter reminders with unsolicited prompts (UPs). An in situ case study investigated the experience of using a reminding app for people with ABI and tested UPs as a potential solution to initiating reminder entry. Three people with severe ABI living in a post-acute rehabilitation hospital used the app in their everyday lives for four weeks to collect real usage data. Field observations illustrated how difficulties with motivation, insight into memory difficulties and anxiety impact reminder app use in a rehabilitation setting. Results showed that when 6 UPs were presented throughout the day, reminder-setting increased, showing UPs are an important addition to reminder applications for people with ABI. This study demonstrates that barriers to technology use can be resolved in practice when software is developed with an understanding of the issues experienced by the user group.

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Jamieson M, O'Neill B, Cullen B, Lennon M, Brewster S, Evans J. ForgetMeNot: active reminder entry support for adults with acquired brain injury. 2017. Paper presented at ACM CHI Conference on Human Factors in Computing Systems, Denver, United States. https://doi.org/10.1145/3025453.3025888