Food-delivery workers in the sharing economy: supply-side human resource transformation

Pearl M. C. Lin, Kang-Lin Peng, Wai Ching Au, Tom Baum

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

The study explores the human resource transformation from the food-delivery workers' perspective. Utilizing a mixed-methods approach, we found nine job motivations fitted to a tri-dimensional conceptualization model of the food-delivery workers. Four role senders who induce stresses in the role structures were identified. The effects of job motivations on role stressors vary across different working conditions. Role conflict is a severe problem generating turnover intention in the supply-side of sharing economy. The practical contribution shows productivity enhancement from workers' intrinsic factors. The extrinsic factors of welfare economics are still essential for human resource transformation in the sharing economy.
Original languageEnglish
Pages (from-to)491-516
Number of pages26
JournalInternational Journal of Hospitality and Tourism Administration
Volume24
Issue number4
Early online date9 Dec 2021
DOIs
Publication statusPublished - 8 Aug 2023

Keywords

  • sharing economy employment
  • food-delivery platform
  • role theory
  • job motivation
  • mix-methods approach

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