Fantasy island: a labour process critique of the 'age of surveillance'

P. Thompson

Research output: Contribution to journalArticlepeer-review

49 Citations (Scopus)


While surveillance has long been recognised as part of the armoury of managerial practices in the workplace, there has been increasing claims that electronic or panoptic surveillance is a new and successful model of control. This paper explores and challenges these claims by examining in detail 'hard' and 'soft' versions of the story through the work of Sewell and Zuboff respectively, before looking briefly at recent debates on call centres. It concludes by arguing that through there has been some shift towards surveillance practices, there is insufficient evidence that a combination of electronic panopticon and peer pressure is effective and distinctive enough to constitute a credible new model of control of the labour process. In addition, social scientists must be careful not to assume that developments in workplace surveillance are transferable to the broader social terrain, or vice versa.
Original languageEnglish
Pages (from-to)138-151
Number of pages13
JournalSurveillance and Society
Issue number2
Publication statusPublished - 2003


  • workplace surveillance
  • work
  • employment
  • call centres


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