Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres

P.M. Bain, G. Gall, K. Gilbert, P. Taylor, G. Healy (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

As trade unions have declined, a representation gap has appeared in British workplaces over the past two decades. In examining the nature of this gap and assessing current attempts to close it, this book draws on original research from the ESRC's prestigious Future of Work Programme. In this edited collection, some of the UK's leading employment relations researchers present insightful evidence of new developments in trade union and worker representation, focusing on key themes such as partnership, gender, and worker attitudes and organization in the 'knowledge economy'.
Original languageEnglish
Title of host publicationThe Future of Worker Representation
Pages62-81
Number of pages19
Publication statusPublished - 2004

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call center
trade union
workers' representation
knowledge economy
workplace
worker
organization
present
gender
evidence

Keywords

  • call centres
  • human resource management
  • trade unions
  • work

Cite this

Bain, P. M., Gall, G., Gilbert, K., Taylor, P., & Healy, G. (Ed.) (2004). Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. In The Future of Worker Representation (pp. 62-81)
Bain, P.M. ; Gall, G. ; Gilbert, K. ; Taylor, P. ; Healy, G. (Editor). / Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. The Future of Worker Representation. 2004. pp. 62-81
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Bain, PM, Gall, G, Gilbert, K, Taylor, P & Healy, G (ed.) 2004, Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. in The Future of Worker Representation. pp. 62-81.

Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. / Bain, P.M.; Gall, G.; Gilbert, K.; Taylor, P.; Healy, G. (Editor).

The Future of Worker Representation. 2004. p. 62-81.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Bain PM, Gall G, Gilbert K, Taylor P, Healy G, (ed.). Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. In The Future of Worker Representation. 2004. p. 62-81