Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres

P.M. Bain, G. Gall, K. Gilbert, P. Taylor, G. Healy (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter


As trade unions have declined, a representation gap has appeared in British workplaces over the past two decades. In examining the nature of this gap and assessing current attempts to close it, this book draws on original research from the ESRC's prestigious Future of Work Programme. In this edited collection, some of the UK's leading employment relations researchers present insightful evidence of new developments in trade union and worker representation, focusing on key themes such as partnership, gender, and worker attitudes and organization in the 'knowledge economy'.
Original languageEnglish
Title of host publicationThe Future of Worker Representation
Number of pages19
Publication statusPublished - 2004


  • call centres
  • human resource management
  • trade unions
  • work

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