Factors impacting innovation management in UK contact centres

Research output: Contribution to conference › Paper › peer-review

Abstract

This conference paper discusses the factors impacting innovation management in UK contact centres.

Original language	English
Publication status	Published - 9 Sept 2008
Event	British Academy of Management Conference 2008 - Harrogate, United Kingdom Duration: 9 Sept 2008 → 11 Sept 2008

Conference	British Academy of Management Conference 2008
Country/Territory	United Kingdom
City	Harrogate
Period	9/09/08 → 11/09/08

This output contributes to the following UN Sustainable Development Goals (SDGs)

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title = "Factors impacting innovation management in UK contact centres",

abstract = "This conference paper discusses the factors impacting innovation management in UK contact centres.",

keywords = "innovation management, contact centres",

author = "Marisa Smith and Peter Ball and {Van Der Meer}, Robert",

year = "2008",

month = sep,

day = "9",

language = "English",

note = "British Academy of Management Conference 2008 ; Conference date: 09-09-2008 Through 11-09-2008",

}

TY - CONF

T1 - Factors impacting innovation management in UK contact centres

AU - Smith, Marisa

AU - Ball, Peter

AU - Van Der Meer, Robert

PY - 2008/9/9

Y1 - 2008/9/9

N2 - This conference paper discusses the factors impacting innovation management in UK contact centres.

AB - This conference paper discusses the factors impacting innovation management in UK contact centres.

KW - innovation management

KW - contact centres

UR - http://www.bam.ac.uk/

M3 - Paper

T2 - British Academy of Management Conference 2008

Y2 - 9 September 2008 through 11 September 2008

ER -