Factors impacting innovation management in UK contact centres

Research output: Contribution to conferencePaper

Abstract

This conference paper discusses the factors impacting innovation management in UK contact centres.

Conference

ConferenceBritish Academy of Management Conference 2008
CountryUnited Kingdom
CityHarrogate
Period9/09/0811/09/08

Fingerprint

Contact center
Factors
Innovation management

Keywords

  • innovation management
  • contact centres

Cite this

Smith, M., Ball, P., & Van Der Meer, R. (2008). Factors impacting innovation management in UK contact centres. Paper presented at British Academy of Management Conference 2008, Harrogate, United Kingdom.
Smith, Marisa ; Ball, Peter ; Van Der Meer, Robert. / Factors impacting innovation management in UK contact centres. Paper presented at British Academy of Management Conference 2008, Harrogate, United Kingdom.
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title = "Factors impacting innovation management in UK contact centres",
abstract = "This conference paper discusses the factors impacting innovation management in UK contact centres.",
keywords = "innovation management, contact centres",
author = "Marisa Smith and Peter Ball and {Van Der Meer}, Robert",
year = "2008",
month = "9",
day = "9",
language = "English",
note = "British Academy of Management Conference 2008 ; Conference date: 09-09-2008 Through 11-09-2008",

}

Smith, M, Ball, P & Van Der Meer, R 2008, 'Factors impacting innovation management in UK contact centres' Paper presented at British Academy of Management Conference 2008, Harrogate, United Kingdom, 9/09/08 - 11/09/08, .

Factors impacting innovation management in UK contact centres. / Smith, Marisa; Ball, Peter; Van Der Meer, Robert.

2008. Paper presented at British Academy of Management Conference 2008, Harrogate, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Factors impacting innovation management in UK contact centres

AU - Smith, Marisa

AU - Ball, Peter

AU - Van Der Meer, Robert

PY - 2008/9/9

Y1 - 2008/9/9

N2 - This conference paper discusses the factors impacting innovation management in UK contact centres.

AB - This conference paper discusses the factors impacting innovation management in UK contact centres.

KW - innovation management

KW - contact centres

UR - http://www.bam.ac.uk/

M3 - Paper

ER -

Smith M, Ball P, Van Der Meer R. Factors impacting innovation management in UK contact centres. 2008. Paper presented at British Academy of Management Conference 2008, Harrogate, United Kingdom.