Factors impacting innovation management in UK contact centres

Research output: Contribution to conferencePaper

Abstract

This conference paper discusses the factors impacting innovation management in UK contact centres.
Original languageEnglish
Publication statusPublished - 9 Sep 2008
EventBritish Academy of Management Conference 2008 - Harrogate, United Kingdom
Duration: 9 Sep 200811 Sep 2008

Conference

ConferenceBritish Academy of Management Conference 2008
CountryUnited Kingdom
CityHarrogate
Period9/09/0811/09/08

Keywords

  • innovation management
  • contact centres

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  • Cite this

    Smith, M., Ball, P., & Van Der Meer, R. (2008). Factors impacting innovation management in UK contact centres. Paper presented at British Academy of Management Conference 2008, Harrogate, United Kingdom.