Abstract
Use of technology is a prerequisite to conduct a normal life and people recurrently use online financial services (i.e., any website which involve monetary transactions, for example, Internet banking, online shopping, transport service websites etc.) in everyday contexts. Information interactions are affected by the nature of specific digital services as well as a number of behavioural characteristics of users. Older people aged 65 and over are often digitally excluded from the use of online financial services. We identified some reasons for non- use of financial services through semi-structured interviews with older people and employees who assist older people with digital services. Preliminary findings demonstrated that fear of financial scams, lack of digital skills and lack of help are some of the main factors which inhibit them from using digital financial services efficiently.
Original language | English |
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Title of host publication | CHIIR '23 : Proceedings of the 2023 Conference on Human Information Interaction and Retrieval |
Place of Publication | New York |
Pages | 333–337 |
Number of pages | 5 |
DOIs | |
Publication status | Published - 20 Mar 2023 |
Event | 2023 ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR) - UTexas iSchool, Austin, United States Duration: 19 Mar 2023 → 23 Mar 2023 |
Conference
Conference | 2023 ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR) |
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Abbreviated title | CHIIR 2023 |
Country/Territory | United States |
City | Austin |
Period | 19/03/23 → 23/03/23 |
Keywords
- online financial services
- older people
- challenges
- human-computer interaction
- HCI
- digital skills
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Interview Questions: Challenges encountered by older people in the use of digital financial services
Thomas, D. (Creator) & Chowdhury, G. (Supervisor), University of Strathclyde, 22 Dec 2022
DOI: 10.15129/87314ddb-4ec9-4db9-87d7-49da8318122a
Dataset