Experiences of Telephone Communication with Difficult to Understand Speech

Marie Dokovova; Harleen Rai; Peter Fuzesi

Experiences of Telephone Communication with Difficult to Understand Speech

Marie Dokovova, Harleen Rai, Peter Fuzesi

Research output: Working paper › Guide or manual

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Abstract

This is a brochure, summarising the main findings of the study "Experiences of telephone communication with difficult to understand speech". It contains recommendations for service providers who offer customer support.

Original language	English
Place of Publication	Glasgow
Publisher	University of Strathclyde
Number of pages	1
Publication status	Published - 5 Aug 2024

Keywords

in person services
telephone communication
speech difficulties

Access to Document

Dokovova-etal-DHI-2024-Colour-Experiences-of-Telephone-Communication-with-Difficult-to-Understand-SpeechFinal published version, 59.5 KBLicence: Strath_1
Dokovova-etal-DHI-2024-Experiences-of-telephone-communication-with-difficult-to-understandFinal published version, 20.4 KBLicence: Strath_1

Experiences of low intelligibility conversations on the phone.
Dokovova, M., Rai, H. & Fuzesi, P.
28/08/22 → 30/08/24
Project: Internally funded project

Cite this

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N2 - This is a brochure, summarising the main findings of the study "Experiences of telephone communication with difficult to understand speech". It contains recommendations for service providers who offer customer support.

AB - This is a brochure, summarising the main findings of the study "Experiences of telephone communication with difficult to understand speech". It contains recommendations for service providers who offer customer support.

KW - in person services

KW - telephone communication

KW - speech difficulties

M3 - Guide or manual

BT - Experiences of Telephone Communication with Difficult to Understand Speech

PB - University of Strathclyde

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ER -

Experiences of Telephone Communication with Difficult to Understand Speech

Abstract

Keywords

Access to Document

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Projects

Experiences of low intelligibility conversations on the phone.

Cite this