Evaluating the quality of undergraduate hospitality, tourism and leisure programmes

Jeou-Shyan Horng, Chih-Ching Teng, T.G. Baum

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)
181 Downloads (Pure)


In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.
Original languageEnglish
Pages (from-to)37-54
Number of pages17
JournalJournal of Hospitality, Leisure, Sport and Tourism Education
Issue number1
Publication statusPublished - Apr 2009


  • educational quality
  • instrument
  • hospitality
  • tourism
  • leisure
  • educational evaluation


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