Evaluating the quality of undergraduate hospitality, tourism and leisure programmes

Jeou-Shyan Horng, Chih-Ching Teng, T.G. Baum

Research output: Contribution to journalArticle

14 Citations (Scopus)

Abstract

In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.
LanguageEnglish
Pages37-54
Number of pages17
JournalJournal of Hospitality, Leisure, Sport and Tourism Education
Volume8
Issue number1
DOIs
Publication statusPublished - Apr 2009

Fingerprint

tourism
Tourism
strategic planning
curriculum
quality assurance
factor analysis
student
instruction
teacher
resource
management
resources
Group
programme
Tourism and hospitality
Undergraduate
Leisure
time
planning
indicator

Keywords

  • educational quality
  • instrument
  • hospitality
  • tourism
  • leisure
  • educational evaluation

Cite this

@article{8f5146ce68a446d583b100e49f6bcb12,
title = "Evaluating the quality of undergraduate hospitality, tourism and leisure programmes",
abstract = "In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.",
keywords = "educational quality, instrument, hospitality, tourism, leisure, educational evaluation",
author = "Jeou-Shyan Horng and Chih-Ching Teng and T.G. Baum",
year = "2009",
month = "4",
doi = "10.3794/johlste.81.200",
language = "English",
volume = "8",
pages = "37--54",
journal = "Journal of Hospitality, Leisure, Sport and Tourism Education",
issn = "1473-8376",
number = "1",

}

Evaluating the quality of undergraduate hospitality, tourism and leisure programmes. / Horng, Jeou-Shyan; Teng, Chih-Ching; Baum, T.G.

In: Journal of Hospitality, Leisure, Sport and Tourism Education, Vol. 8, No. 1, 04.2009, p. 37-54.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Evaluating the quality of undergraduate hospitality, tourism and leisure programmes

AU - Horng, Jeou-Shyan

AU - Teng, Chih-Ching

AU - Baum, T.G.

PY - 2009/4

Y1 - 2009/4

N2 - In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.

AB - In this study, an instrument for measuring the quality of undergraduate programmes in hospitality, tourism and leisure (HTLP) was developed and empirically cross-validated. The study considered how total quality management (TQM) and context-input-process-product (CIPP) perspectives could be integrated to develop the framework, using documentary analysis, focus groups and content validity. Survey responses from 430 full-time teachers were used to verify the instrument for HTLP (IHTLP) via exploratory and confirmatory factor analysis, and six standards, 12 dimensions and 63 indicators were identified. The six standards, in terms of relative importance, are curriculum and instruction; faculty; strategic planning; administrative management; student achievements; and resources. The implications for HTLP are also discussed.

KW - educational quality

KW - instrument

KW - hospitality

KW - tourism

KW - leisure

KW - educational evaluation

U2 - 10.3794/johlste.81.200

DO - 10.3794/johlste.81.200

M3 - Article

VL - 8

SP - 37

EP - 54

JO - Journal of Hospitality, Leisure, Sport and Tourism Education

T2 - Journal of Hospitality, Leisure, Sport and Tourism Education

JF - Journal of Hospitality, Leisure, Sport and Tourism Education

SN - 1473-8376

IS - 1

ER -