Evaluating the quality of public governance: indicators, models and methodologies

Tony Bovaird, Elke Löffler

Research output: Contribution to journalArticle

132 Citations (Scopus)

Abstract

This article provides an overview for this special issue on the evaluation of the quality of public governance. It charts the move in the public sector during the 1990s from concern largely with excellence in service delivery to a concern for good governance. It examines what we mean by governance and 'good governance' and the dimensions of 'good public governance'. It demonstrates that there is now widespread interest in measuring not only the quality of services but also improvements in quality of life and improvements in governance processes. It discusses how measures of good governance are being used in different contexts around the world. Finally, it considers how the measurement of good governance can be encouraged, e.g. through awards, inspections, setting funding conditions and empowering stakeholders to demand better evidence.

LanguageEnglish
Pages313-328
Number of pages16
JournalInternational Review of Administrative Sciences
Volume69
Issue number3
DOIs
Publication statusPublished - 1 Sep 2003

Fingerprint

good governance
governance
methodology
public sector
quality of life
funding
stakeholder
demand
evaluation
evidence

Keywords

  • public governance
  • quality of service
  • service delivery
  • good governance

Cite this

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Evaluating the quality of public governance : indicators, models and methodologies. / Bovaird, Tony; Löffler, Elke.

In: International Review of Administrative Sciences , Vol. 69, No. 3, 01.09.2003, p. 313-328.

Research output: Contribution to journalArticle

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