Evaluating the quality of public governance: indicators, models and methodologies

Tony Bovaird, Elke Löffler

Research output: Contribution to journalArticlepeer-review

203 Citations (Scopus)


This article provides an overview for this special issue on the evaluation of the quality of public governance. It charts the move in the public sector during the 1990s from concern largely with excellence in service delivery to a concern for good governance. It examines what we mean by governance and 'good governance' and the dimensions of 'good public governance'. It demonstrates that there is now widespread interest in measuring not only the quality of services but also improvements in quality of life and improvements in governance processes. It discusses how measures of good governance are being used in different contexts around the world. Finally, it considers how the measurement of good governance can be encouraged, e.g. through awards, inspections, setting funding conditions and empowering stakeholders to demand better evidence.

Original languageEnglish
Pages (from-to)313-328
Number of pages16
JournalInternational Review of Administrative Sciences
Issue number3
Publication statusPublished - 1 Sept 2003


  • public governance
  • quality of service
  • service delivery
  • good governance


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