Escalating customer experience to the strategic level

Research output: Contribution to conferencePaper

Abstract

This paper discusses escalating customer experience to the strategic level.
LanguageEnglish
Publication statusPublished - 26 Sep 2013
EventCustomer Experience Leadership form - Windsor, United Kingdom
Duration: 25 Sep 2013 → …

Conference

ConferenceCustomer Experience Leadership form
CountryUnited Kingdom
CityWindsor
Period25/09/13 → …

Fingerprint

Customer experience

Keywords

  • customer experience management
  • strategic management
  • customer experience

Cite this

Wilson, A. (2013). Escalating customer experience to the strategic level. Paper presented at Customer Experience Leadership form, Windsor, United Kingdom.
Wilson, Alan. / Escalating customer experience to the strategic level. Paper presented at Customer Experience Leadership form, Windsor, United Kingdom.
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author = "Alan Wilson",
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note = "Customer Experience Leadership form ; Conference date: 25-09-2013",

}

Wilson, A 2013, 'Escalating customer experience to the strategic level' Paper presented at Customer Experience Leadership form, Windsor, United Kingdom, 25/09/13, .

Escalating customer experience to the strategic level. / Wilson, Alan.

2013. Paper presented at Customer Experience Leadership form, Windsor, United Kingdom.

Research output: Contribution to conferencePaper

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T1 - Escalating customer experience to the strategic level

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PY - 2013/9/26

Y1 - 2013/9/26

N2 - This paper discusses escalating customer experience to the strategic level.

AB - This paper discusses escalating customer experience to the strategic level.

KW - customer experience management

KW - strategic management

KW - customer experience

UR - http://www.syngro.com/company/news-events/news/customer-experience-leadership-september-26th,-windsor/

UR - http://www.linkedin.com/groups/Customer-Experience-Leadership-4457135/about#!

M3 - Paper

ER -

Wilson A. Escalating customer experience to the strategic level. 2013. Paper presented at Customer Experience Leadership form, Windsor, United Kingdom.