|Publication status||Published - 26 Sep 2013|
|Event||Customer Experience Leadership form - Windsor, United Kingdom|
Duration: 25 Sep 2013 → …
|Conference||Customer Experience Leadership form|
|Period||25/09/13 → …|
- customer experience management
- strategic management
- customer experience
Research output: Contribution to conference › Paper
TY - CONF
T1 - Escalating customer experience to the strategic level
AU - Wilson, Alan
PY - 2013/9/26
Y1 - 2013/9/26
N2 - This paper discusses escalating customer experience to the strategic level.
AB - This paper discusses escalating customer experience to the strategic level.
KW - customer experience management
KW - strategic management
KW - customer experience
UR - http://www.syngro.com/company/news-events/news/customer-experience-leadership-september-26th,-windsor/
UR - http://www.linkedin.com/groups/Customer-Experience-Leadership-4457135/about#!
M3 - Paper