Abstract
ObjectiveThe Assessing and Caring for Patients' Expectations in Laryngology ('ACaPELa') questionnaire was developed to guide laryngology clinic consultations. This study aimed to audit its use, revise it depending on outcomes and validate it.MethodsThe questionnaire was completed by all new patients attending a laryngology clinic over one year. The questionnaire was refined and validated in a new cohort of patients over a six-month period.ResultsThirty-seven of 242 patients (15.3 per cent) incorrectly gave the same ranking to more than one question. Questions with similar content were collapsed to cover broader themes, and an outcome question was added, resulting in the five-item Assessing and Caring for Patients' Expectations in Laryngology - Revised ('ACaPELa-R') questionnaire. Using this revised questionnaire, there was a significant reduction in the number of same-ranked questions (4.4 vs 15.3 per cent; p = 0.003) and high patient satisfaction post-consultation (95.7 per cent).ConclusionThe Assessing and Caring for Patients' Expectations in Laryngology - Revised questionnaire makes patients' rank ordering of questions easier. It can be used to inform how different topics should be approached during the consultation and utilised for clinician self-audit.
| Original language | English |
|---|---|
| Pages (from-to) | 236-240 |
| Number of pages | 5 |
| Journal | Journal of Laryngology and Otology |
| Volume | 133 |
| Issue number | 3 |
| Early online date | 26 Feb 2019 |
| DOIs | |
| Publication status | Published - 1 Mar 2019 |
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Keywords
- laryngology
- questionnaires
- patient satisfaction
- feedback
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Enhancing dysphonia clinic consultations through a focus on patients' expectations : streamlining and validation of a new tool (ACaPELa-R questionnaire). / Tikka, T.; Corson, S.; Kavanagh, K.; Lowit, A.; MacKenzie, K.
In: Journal of Laryngology and Otology, Vol. 133, No. 3, 01.03.2019, p. 236-240.Research output: Contribution to journal › Article
TY - JOUR
T1 - Enhancing dysphonia clinic consultations through a focus on patients' expectations
T2 - streamlining and validation of a new tool (ACaPELa-R questionnaire)
AU - Tikka, T.
AU - Corson, S.
AU - Kavanagh, K.
AU - Lowit, A.
AU - MacKenzie, K.
PY - 2019/3/1
Y1 - 2019/3/1
N2 - ObjectiveThe Assessing and Caring for Patients' Expectations in Laryngology ('ACaPELa') questionnaire was developed to guide laryngology clinic consultations. This study aimed to audit its use, revise it depending on outcomes and validate it.MethodsThe questionnaire was completed by all new patients attending a laryngology clinic over one year. The questionnaire was refined and validated in a new cohort of patients over a six-month period.ResultsThirty-seven of 242 patients (15.3 per cent) incorrectly gave the same ranking to more than one question. Questions with similar content were collapsed to cover broader themes, and an outcome question was added, resulting in the five-item Assessing and Caring for Patients' Expectations in Laryngology - Revised ('ACaPELa-R') questionnaire. Using this revised questionnaire, there was a significant reduction in the number of same-ranked questions (4.4 vs 15.3 per cent; p = 0.003) and high patient satisfaction post-consultation (95.7 per cent).ConclusionThe Assessing and Caring for Patients' Expectations in Laryngology - Revised questionnaire makes patients' rank ordering of questions easier. It can be used to inform how different topics should be approached during the consultation and utilised for clinician self-audit.
AB - ObjectiveThe Assessing and Caring for Patients' Expectations in Laryngology ('ACaPELa') questionnaire was developed to guide laryngology clinic consultations. This study aimed to audit its use, revise it depending on outcomes and validate it.MethodsThe questionnaire was completed by all new patients attending a laryngology clinic over one year. The questionnaire was refined and validated in a new cohort of patients over a six-month period.ResultsThirty-seven of 242 patients (15.3 per cent) incorrectly gave the same ranking to more than one question. Questions with similar content were collapsed to cover broader themes, and an outcome question was added, resulting in the five-item Assessing and Caring for Patients' Expectations in Laryngology - Revised ('ACaPELa-R') questionnaire. Using this revised questionnaire, there was a significant reduction in the number of same-ranked questions (4.4 vs 15.3 per cent; p = 0.003) and high patient satisfaction post-consultation (95.7 per cent).ConclusionThe Assessing and Caring for Patients' Expectations in Laryngology - Revised questionnaire makes patients' rank ordering of questions easier. It can be used to inform how different topics should be approached during the consultation and utilised for clinician self-audit.
KW - laryngology
KW - questionnaires
KW - patient satisfaction
KW - feedback
UR - https://www.cambridge.org/core/journals/journal-of-laryngology-and-otology
U2 - 10.1017/S0022215119000276
DO - 10.1017/S0022215119000276
M3 - Article
C2 - 30803456
AN - SCOPUS:85062224984
VL - 133
SP - 236
EP - 240
JO - Journal of Laryngology and Otology
JF - Journal of Laryngology and Otology
SN - 0022-2151
IS - 3
ER -