Enhanced performance measurement using OR: a case study

S.P. Santos, V. Belton, S.M. Howick

Research output: Contribution to journalArticle

28 Citations (Scopus)

Abstract

The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
Original languageEnglish
Pages (from-to)762-775
Number of pages13
JournalJournal of the Operational Research Society
Volume59
Issue number6
DOIs
Publication statusPublished - 2008

Keywords

  • management
  • qualitative systems dynamics modelling
  • quantitative systems dynamics modelling
  • multicriteria analysis
  • performance measurement
  • performance management

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