Enhanced performance measurement using OR: a case study

S.P. Santos; V. Belton; S.M. Howick

doi:10.1057/palgrave.jors.2602397

Enhanced performance measurement using OR: a case study

S.P. Santos, V. Belton, S.M. Howick

Management Science

Research output: Contribution to journal › Article

28 Citations (Scopus)

Abstract

The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

Original language	English
Pages (from-to)	762-775
Number of pages	13
Journal	Journal of the Operational Research Society
Volume	59
Issue number	6
DOIs	https://doi.org/10.1057/palgrave.jors.2602397
Publication status	Published - 2008

Keywords

management
qualitative systems dynamics modelling
quantitative systems dynamics modelling
multicriteria analysis
performance measurement
performance management

Access to Document

10.1057/palgrave.jors.2602397

http://dx.doi.org/10.1057/palgrave.jors.2602397

Fingerprint Dive into the research topics of 'Enhanced performance measurement using OR: a case study'. Together they form a unique fingerprint.

Cite this

Santos, S. P., Belton, V., & Howick, S. M. (2008). Enhanced performance measurement using OR: a case study. Journal of the Operational Research Society, 59(6), 762-775. https://doi.org/10.1057/palgrave.jors.2602397

@article{81f6f9041fd04917aba34e8584532db3,

title = "Enhanced performance measurement using OR: a case study",

abstract = "The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.",

keywords = "management, qualitative systems dynamics modelling, quantitative systems dynamics modelling, multicriteria analysis, performance measurement, performance management",

author = "S.P. Santos and V. Belton and S.M. Howick",

note = "http://suprimo.lib.strath.ac.uk/primo_library/libweb/action/display.do?ct=display&doc=SUSFX954921373666&indx=1&dum=true&dscnt=0&indx=1&doc=SUVOY187574&srt=rank&tab=local&ct=search&frbg=&vid=SUVU01&vl(69186824UI1)=all_items&fn=search&dstmp=1263585430555&vl(freeText0)=Journal%20of%20the%20Operational%20Research%20Society&vl(54032236UI0)=lsr02&mode=Basic&scp.scps=scope%3A(SU)",

year = "2008",

doi = "10.1057/palgrave.jors.2602397",

language = "English",

volume = "59",

pages = "762--775",

journal = "Journal of Operational Research Society",

issn = "0160-5682",

number = "6",

}

TY - JOUR

T1 - Enhanced performance measurement using OR: a case study

AU - Santos, S.P.

AU - Belton, V.

AU - Howick, S.M.

N1 - http://suprimo.lib.strath.ac.uk/primo_library/libweb/action/display.do?ct=display&doc=SUSFX954921373666&indx=1&dum=true&dscnt=0&indx=1&doc=SUVOY187574&srt=rank&tab=local&ct=search&frbg=&vid=SUVU01&vl(69186824UI1)=all_items&fn=search&dstmp=1263585430555&vl(freeText0)=Journal%20of%20the%20Operational%20Research%20Society&vl(54032236UI0)=lsr02&mode=Basic&scp.scps=scope%3A(SU)

PY - 2008

Y1 - 2008

N2 - The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

AB - The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

KW - management

KW - qualitative systems dynamics modelling

KW - quantitative systems dynamics modelling

KW - multicriteria analysis

KW - performance measurement

KW - performance management

UR - http://dx.doi.org/10.1057/palgrave.jors.2602397

U2 - 10.1057/palgrave.jors.2602397

DO - 10.1057/palgrave.jors.2602397

M3 - Article

VL - 59

SP - 762

EP - 775

JO - Journal of Operational Research Society

JF - Journal of Operational Research Society

SN - 0160-5682

IS - 6

ER -