Abstract
| Language | English |
|---|---|
| Pages | 762-775 |
| Number of pages | 13 |
| Journal | Journal of the Operational Research Society |
| Volume | 59 |
| Issue number | 6 |
| DOIs | |
| Publication status | Published - 2008 |
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Keywords
- management
- qualitative systems dynamics modelling
- quantitative systems dynamics modelling
- multicriteria analysis
- performance measurement
- performance management
Cite this
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Enhanced performance measurement using OR: a case study. / Santos, S.P.; Belton, V.; Howick, S.M.
In: Journal of the Operational Research Society, Vol. 59, No. 6, 2008, p. 762-775.Research output: Contribution to journal › Article
TY - JOUR
T1 - Enhanced performance measurement using OR: a case study
AU - Santos, S.P.
AU - Belton, V.
AU - Howick, S.M.
N1 - http://suprimo.lib.strath.ac.uk/primo_library/libweb/action/display.do?ct=display&doc=SUSFX954921373666&indx=1&dum=true&dscnt=0&indx=1&doc=SUVOY187574&srt=rank&tab=local&ct=search&frbg=&vid=SUVU01&vl(69186824UI1)=all_items&fn=search&dstmp=1263585430555&vl(freeText0)=Journal%20of%20the%20Operational%20Research%20Society&vl(54032236UI0)=lsr02&mode=Basic&scp.scps=scope%3A(SU)
PY - 2008
Y1 - 2008
N2 - The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
AB - The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
KW - management
KW - qualitative systems dynamics modelling
KW - quantitative systems dynamics modelling
KW - multicriteria analysis
KW - performance measurement
KW - performance management
UR - http://dx.doi.org/10.1057/palgrave.jors.2602397
U2 - 10.1057/palgrave.jors.2602397
DO - 10.1057/palgrave.jors.2602397
M3 - Article
VL - 59
SP - 762
EP - 775
JO - Journal of Operational Research Society
T2 - Journal of Operational Research Society
JF - Journal of Operational Research Society
SN - 0160-5682
IS - 6
ER -