Enhanced performance measurement using OR: a case study

S.P. Santos, V. Belton, S.M. Howick

Research output: Contribution to journalArticlepeer-review

30 Citations (Scopus)


The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
Original languageEnglish
Pages (from-to)762-775
Number of pages13
JournalJournal of the Operational Research Society
Issue number6
Publication statusPublished - 2008


  • management
  • qualitative systems dynamics modelling
  • quantitative systems dynamics modelling
  • multicriteria analysis
  • performance measurement
  • performance management

Fingerprint Dive into the research topics of 'Enhanced performance measurement using OR: a case study'. Together they form a unique fingerprint.

Cite this