Engaging patients and their families to improve services

Research output: Contribution to conferencePaper

Abstract

This paper discusses engaging patients and their families to improve services.
Original languageEnglish
Publication statusPublished - Mar 2013
EventPatient Safety Congress 2013 - Birmingham, United Kingdom
Duration: 21 May 201322 May 2013

Conference

ConferencePatient Safety Congress 2013
CountryUnited Kingdom
CityBirmingham
Period21/05/1322/05/13

Keywords

  • customer experience management
  • engaging patients
  • patient safety

Cite this

Wilson, A. (2013). Engaging patients and their families to improve services. Paper presented at Patient Safety Congress 2013, Birmingham, United Kingdom.