Enablers and barriers to innovation activities in call centres

Research output: Contribution to conferencePaper

Abstract

This paper discusses enablers and barriers to innovation activities in call centres.
Original languageEnglish
Publication statusPublished - 15 Jun 2009
Event16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden. - Göteborg, Sweden
Duration: 14 Jun 200917 Jun 2009

Conference

Conference16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden.
CountrySweden
CityGöteborg
Period14/06/0917/06/09

Fingerprint

Innovation activities
Call centres
Enablers

Keywords

  • call centres
  • innovation management
  • innovation activities

Cite this

Smith, M., Ball, P., & Van Der Meer, R. (2009). Enablers and barriers to innovation activities in call centres. Paper presented at 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., Göteborg, Sweden.
Smith, Marisa ; Ball, Peter ; Van Der Meer, Robert. / Enablers and barriers to innovation activities in call centres. Paper presented at 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., Göteborg, Sweden.
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Smith, M, Ball, P & Van Der Meer, R 2009, 'Enablers and barriers to innovation activities in call centres' Paper presented at 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., Göteborg, Sweden, 14/06/09 - 17/06/09, .

Enablers and barriers to innovation activities in call centres. / Smith, Marisa; Ball, Peter; Van Der Meer, Robert.

2009. Paper presented at 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., Göteborg, Sweden.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Enablers and barriers to innovation activities in call centres

AU - Smith, Marisa

AU - Ball, Peter

AU - Van Der Meer, Robert

PY - 2009/6/15

Y1 - 2009/6/15

N2 - This paper discusses enablers and barriers to innovation activities in call centres.

AB - This paper discusses enablers and barriers to innovation activities in call centres.

KW - call centres

KW - innovation management

KW - innovation activities

UR - http://www.euroma2009.org/

M3 - Paper

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Smith M, Ball P, Van Der Meer R. Enablers and barriers to innovation activities in call centres. 2009. Paper presented at 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., Göteborg, Sweden.