Employee Voice in a Dot Com: The Rise and Demise of the Employee Forum at WebBank

Stewart Johnstone, Adrian Wilkinson

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter examines the employee involvement and voice (EIV) system at a UK-based Internet bank, referred to by the pseudonym “WebBank,” which was established in 1997 and ceased trading in 2011. The company quickly grew from a small city-centre startup operation to employing more than 2,500 in a large purpose-built operations centre at its peak. The context provides an interesting opportunity to explore the evolution and development of EIV in a greenfi eld context over its entire lifecycle. Given the importance of context and management choice in shaping EIV systems (Wilkinson et al. 2013), this represents an opportunity to explore a relatively unusual model of non-union EIV in Britain, during a period when the newly elected Labour government appeared to have warmer attitudes to trade unions after almost two decades of Conservative governments of leaving them out in the cold.

Original languageEnglish
Title of host publicationVoice and Involvement at Work
Subtitle of host publicationExperience with Non-Union Representation
EditorsPaul J Gollan, Bruce E. Kaufman, Daphne Taras, Adrian Wilkinson
Number of pages20
ISBN (Electronic)9781136275531
Publication statusPublished - 1 Jan 2014


  • dot com
  • employees
  • employee voice


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