Employee voice and collective formation in the Indian ITES-BPO industry

P. Taylor, E. Noronha, P. D'Cruz, D. Scholarios

Research output: Contribution to journalArticle

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Abstract

The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism.
Original languageEnglish
Pages (from-to)37-47
Number of pages10
JournalEconomic and Political Weekly
Volume43
Issue number22
Publication statusPublished - 31 May 2008

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Employee Grievances
Industry
employee
Organizations
Outsourced Services
working conditions
Technology
industry
Workload
information technology
outsourcing
Safety
workload
Growth
Employees
Employee voice
Working conditions
Surveys and Questionnaires

Keywords

  • call centres
  • India
  • contracting
  • outsourcing
  • workers
  • working conditions

Cite this

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Employee voice and collective formation in the Indian ITES-BPO industry. / Taylor, P.; Noronha, E.; D'Cruz, P.; Scholarios, D.

In: Economic and Political Weekly, Vol. 43, No. 22, 31.05.2008, p. 37-47.

Research output: Contribution to journalArticle

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