Employee service abandonment in offshore operations: a case study of a US multinational in India

Mehmet Demirbag, Kamel Mellahi, Sunil Sahadev, Joel Elliston

    Research output: Contribution to journalArticle

    16 Citations (Scopus)

    Abstract

    Indian Business Process Outsourcing (BPO) exports industry has witnessed an exponential growth over the last few years. This has been accompanied by a shortage of talented skilled workers to serve the BPO sector. Attracting and retaining talented employees has become the chief challenge of HR departments in the BPO industry. This study examines the demographic antecedents of job abandonment among call centre employees in India using a large firm level data. The theoretical and practical implications of the findings are discussed.
    LanguageEnglish
    Pages178-185
    Number of pages8
    JournalJournal of World Business
    Volume47
    Issue number2
    DOIs
    Publication statusPublished - Apr 2012

    Fingerprint

    Service employees
    Multinationals
    India
    Business process outsourcing
    Abandonment
    Employees
    Industry
    Skilled workers
    Large firms
    Firm-level data
    Call centres
    Shortage
    Demographics

    Keywords

    • offshore operations
    • MNE
    • multinational enterprises
    • service abandonment
    • India

    Cite this

    Demirbag, Mehmet ; Mellahi, Kamel ; Sahadev, Sunil ; Elliston, Joel. / Employee service abandonment in offshore operations : a case study of a US multinational in India. In: Journal of World Business. 2012 ; Vol. 47, No. 2. pp. 178-185.
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    Employee service abandonment in offshore operations : a case study of a US multinational in India. / Demirbag, Mehmet; Mellahi, Kamel; Sahadev, Sunil; Elliston, Joel.

    In: Journal of World Business, Vol. 47, No. 2, 04.2012, p. 178-185.

    Research output: Contribution to journalArticle

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