Emotions and the spatialization of social relations in text-based computer-mediated communication

Evangelia Baralou, Peter Mcinnes

    Research output: Contribution to journalArticle

    5 Citations (Scopus)

    Abstract

    This paper advances our knowledge of emotions in virtual teams using text-based computer mediated communication (TB-CMC). The literature’s preoccupation with the absence of physical cues of emotion has meant we lack both an understanding of how emotions are co-constructed through interaction, and an explanation of their role in the social relations of virtual teams. Adopting a communicative view of emotion, we present the findings of a longitudinal study of a virtual team within a trans-national collaborative project. We present three aspects of interaction that demonstrate how team members’ experience and understanding of the emotions expressed through, and suppressed from, text-based messages are influenced by the styles and patterns of interaction enabled by technology. Where our three aspects tend towards stasis, we argue that emotion provides a temporal dimension to a process of ‘spatializing’ social relations by connoting what should change, or what should endure, between people.
    LanguageEnglish
    Pages160–175
    Number of pages16
    JournalNew Technology, Work and Employment
    Volume28
    Issue number2
    Early online date18 Jul 2013
    DOIs
    Publication statusPublished - 31 Jul 2013

    Fingerprint

    computer-mediated communication
    Social Relations
    emotion
    Communication
    interaction
    Ministry of State Security (GDR)
    Computer-mediated communication
    Emotion
    Social relations
    longitudinal study
    lack
    Interaction
    Virtual teams
    experience

    Keywords

    • emotion
    • interaction
    • virtual teams
    • speech genres
    • TB-CMC
    • social relations

    Cite this

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    Emotions and the spatialization of social relations in text-based computer-mediated communication. / Baralou, Evangelia; Mcinnes, Peter.

    In: New Technology, Work and Employment, Vol. 28, No. 2, 31.07.2013, p. 160–175.

    Research output: Contribution to journalArticle

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