@inproceedings{1b011094d8d543e592cbc44c59828c74,
title = "Embodied conversational agents: trust, deception and the suspension of disbelief",
abstract = "Building trust is often cited as important for the success of a service or application. When part of the system is an embodied conversational agent (ECA), the design of the ECA has an impact on a user{\textquoteright}s trust. In this paper we discuss whether designing an ECA for trust also means designing an ECA to give a false impression of sentience, whether such an implicit deception can undermine a sense of trust, and the impact such a design process may have on a vulnerable user group, in this case users living with dementia. We conclude by arguing that current trust metrics ignore the importance of a willing suspension of disbelief and its role in social computing.",
keywords = "dementia, social agents, deception, trust",
author = "Aylett, {Matthew Peter} and Lim, {Mei Yii} and Katerina Pappa and Wilson, {Bruce W} and Ruth Aylett and Mario Parra",
note = "Copyright {\textcopyright} Owner/Author 2023. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in TAS '23: Proceedings of the First International Symposium on Trustworthy Autonomous Systems, https://doi.org/10.1145/3597512.3597526.",
year = "2023",
month = jul,
day = "11",
doi = "10.1145/3597512.3597526",
language = "English",
isbn = "9798400707346",
series = "ACM International Conference Proceeding Series",
booktitle = "TAS '23",
}