Effectiveness of ICT training for public library staff in the UK: staff views

Sandie King, David McMenemy, Alan Poulter

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

The aim of this paper is to report the findings of a survey into staff perceptions of the UK-wide information and communications technology (ICT) training conducted under the People's Network programme for public library staff. A web-based survey was undertaken across several prominent UK mailing lists, seeking staff views on issues such as the usefulness of the training provided, and any perceived gaps in training that existed. The survey also asked what types of ICT queries staff regularly encountered. It was found that while the staff found the training rewarding, there were concerns at the lack of ICT troubleshooting in the programme, and the reliance on an off-the-shelf training programme not specifically designed for libraries, namely the European Computer Driving License, or ECDL. The paper suggests that ICT training for library staff should be built around problem solving and troubleshooting, rather than generic skills, in order to match the kinds of queries encountered in the front line of libraries. The paper is useful for anyone involved in designing library training programmes, or for researchers or students interested in the ICT skills necessary for librarians and the types of ICT queries encountered in the workplace
LanguageEnglish
Pages265-276
Number of pages11
JournalElectronic Library
Volume24
Issue number2
DOIs
Publication statusPublished - 2006

Fingerprint

communication technology
information technology
staff
Communication
training program
license
librarian
workplace
Students
lack
student

Keywords

  • public libraries
  • peoples network
  • ict
  • information and communications technology
  • training

Cite this

@article{98cb2f65ede14688a168784a9b6354e0,
title = "Effectiveness of ICT training for public library staff in the UK: staff views",
abstract = "The aim of this paper is to report the findings of a survey into staff perceptions of the UK-wide information and communications technology (ICT) training conducted under the People's Network programme for public library staff. A web-based survey was undertaken across several prominent UK mailing lists, seeking staff views on issues such as the usefulness of the training provided, and any perceived gaps in training that existed. The survey also asked what types of ICT queries staff regularly encountered. It was found that while the staff found the training rewarding, there were concerns at the lack of ICT troubleshooting in the programme, and the reliance on an off-the-shelf training programme not specifically designed for libraries, namely the European Computer Driving License, or ECDL. The paper suggests that ICT training for library staff should be built around problem solving and troubleshooting, rather than generic skills, in order to match the kinds of queries encountered in the front line of libraries. The paper is useful for anyone involved in designing library training programmes, or for researchers or students interested in the ICT skills necessary for librarians and the types of ICT queries encountered in the workplace",
keywords = "public libraries, peoples network, ict, information and communications technology, training",
author = "Sandie King and David McMenemy and Alan Poulter",
year = "2006",
doi = "10.1108/02640470610649281",
language = "English",
volume = "24",
pages = "265--276",
journal = "Electronic Library",
issn = "0264-0473",
publisher = "Emerald Publishing Limited",
number = "2",

}

Effectiveness of ICT training for public library staff in the UK: staff views. / King, Sandie; McMenemy, David; Poulter, Alan.

In: Electronic Library, Vol. 24, No. 2, 2006, p. 265-276.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Effectiveness of ICT training for public library staff in the UK: staff views

AU - King, Sandie

AU - McMenemy, David

AU - Poulter, Alan

PY - 2006

Y1 - 2006

N2 - The aim of this paper is to report the findings of a survey into staff perceptions of the UK-wide information and communications technology (ICT) training conducted under the People's Network programme for public library staff. A web-based survey was undertaken across several prominent UK mailing lists, seeking staff views on issues such as the usefulness of the training provided, and any perceived gaps in training that existed. The survey also asked what types of ICT queries staff regularly encountered. It was found that while the staff found the training rewarding, there were concerns at the lack of ICT troubleshooting in the programme, and the reliance on an off-the-shelf training programme not specifically designed for libraries, namely the European Computer Driving License, or ECDL. The paper suggests that ICT training for library staff should be built around problem solving and troubleshooting, rather than generic skills, in order to match the kinds of queries encountered in the front line of libraries. The paper is useful for anyone involved in designing library training programmes, or for researchers or students interested in the ICT skills necessary for librarians and the types of ICT queries encountered in the workplace

AB - The aim of this paper is to report the findings of a survey into staff perceptions of the UK-wide information and communications technology (ICT) training conducted under the People's Network programme for public library staff. A web-based survey was undertaken across several prominent UK mailing lists, seeking staff views on issues such as the usefulness of the training provided, and any perceived gaps in training that existed. The survey also asked what types of ICT queries staff regularly encountered. It was found that while the staff found the training rewarding, there were concerns at the lack of ICT troubleshooting in the programme, and the reliance on an off-the-shelf training programme not specifically designed for libraries, namely the European Computer Driving License, or ECDL. The paper suggests that ICT training for library staff should be built around problem solving and troubleshooting, rather than generic skills, in order to match the kinds of queries encountered in the front line of libraries. The paper is useful for anyone involved in designing library training programmes, or for researchers or students interested in the ICT skills necessary for librarians and the types of ICT queries encountered in the workplace

KW - public libraries

KW - peoples network

KW - ict

KW - information and communications technology

KW - training

UR - http://dx.doi.org/10.1108/02640470610649281

U2 - 10.1108/02640470610649281

DO - 10.1108/02640470610649281

M3 - Article

VL - 24

SP - 265

EP - 276

JO - Electronic Library

T2 - Electronic Library

JF - Electronic Library

SN - 0264-0473

IS - 2

ER -