Projects per year
Methods: Thirty-six pharmacy staff from four hospital sites (700-900 inpatient beds per site) were interviewed over 11 visits between May and September 2010. Interviews were complemented by extensive documentary data on the redesign programme. Data analysis included inductive coding followed by thematic analysis. Research findings were fed into the monthly Project Board meetings, to inform the decision-making process throughout the automation project.
Results: Six key themes were identified. The technical dimensions involved issues associated with the robotic storage and distribution system, the pharmacy management system, and sourcing medicines unavailable from the pharmacy distribution centre. The social/human dimensions related to understanding staff roles within the new system, the importance of effective communication, and the effect of the redesign on staff morale.
Conclusions: The introduction of new technology may not only lead to unintended first-order consequences such as initial staff resistance, but can also generate potentially serious adverse feedback loops between the social and technical dimensions of the new system. Nevertheless, if such early-stage problems can be effectively overcome, significant benefits are achievable.
|Number of pages||6|
|Journal||European Journal of Hospital Pharmacy: Science and Practice|
|Early online date||4 Jul 2013|
|Publication status||Published - 20 Nov 2013|
- health technology
- hospital pharmacy
- organisational change
- socio-technical systems
- early-stage experiences
- large-scale robotic storage
- hospital pharmacy service
- UK Health Authority
- distribution system
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- 1 Finished
5/01/10 → 3/10/10
van der Meer, R., Lannigan, N., Bennie, M. & Dunlop Corcoran, E., 25 Mar 2015.
Research output: Contribution to conference › Other › peer-reviewOpen AccessFile
NHS Greater Glasgow & Clyde Acute Pharmacy Redesign Program: Report for the Pharmacy and Prescribing Support Unit, NHS Greater Glasgow and ClydeBennie, M., Van-Der-Meer, R., Chalmers, D., Dunlop, E., Puangpee, P-O. & Jindal, K., Dec 2010, Glasgow: University of Strathclyde. 87 p.
Research output: Book/Report › Commissioned reportOpen AccessFile