Domestic labour: the experience of work in India's other call centre industry

P. Taylor, Premilla D'Cruz, Ernesto Noronha, D.M. Scholarios, Debra Howcroft (Editor), Helen Richardson (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

45 Citations (Scopus)
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Abstract

This chapter discusses the experience of work in India's other call centre industry. It is part of a collection which aims to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector.
Original languageEnglish
Title of host publicationWork and Life in the Global Economy
Subtitle of host publicationA Gendered Analysis of Service Work
EditorsDebra Howcroft, Helen Richardson
Place of PublicationBasingstoke
Pages99-123
Number of pages24
Publication statusPublished - Jan 2010

Keywords

  • call centres
  • India
  • work organisation
  • labour process
  • HRM

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