Domestic labour: the experience of work in India's other call centre industry

P. Taylor; Premilla D'Cruz; Ernesto Noronha; D.M. Scholarios; Debra Howcroft; Helen Richardson

Domestic labour: the experience of work in India's other call centre industry

P. Taylor, Premilla D'Cruz, Ernesto Noronha, D.M. Scholarios, Debra Howcroft (Editor), Helen Richardson (Editor)

Work, Employment And Organisation

Research output: Chapter in Book/Report/Conference proceeding › Chapter

63 Citations (Scopus)

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Abstract

This chapter discusses the experience of work in India's other call centre industry. It is part of a collection which aims to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector.

Original language	English
Title of host publication	Work and Life in the Global Economy
Subtitle of host publication	A Gendered Analysis of Service Work
Editors	Debra Howcroft, Helen Richardson
Place of Publication	Basingstoke
Publisher	Palgrave Macmillan Ltd.
Pages	99-123
Number of pages	24
ISBN (Print)	9780230580848
Publication status	Published - Jan 2010

Keywords

call centres
India
work organisation
labour process
HRM

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Taylor_et_al_for_Howcroft_and_Richardson.doc

Cite this

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Domestic labour: the experience of work in India's other call centre industry. / Taylor, P.; D'Cruz, Premilla; Noronha, Ernesto et al.
Work and Life in the Global Economy: A Gendered Analysis of Service Work. ed. / Debra Howcroft; Helen Richardson . Basingstoke: Palgrave Macmillan Ltd., 2010. p. 99-123.

Research output: Chapter in Book/Report/Conference proceeding › Chapter

TY - CHAP

T1 - Domestic labour

T2 - the experience of work in India's other call centre industry

AU - Taylor, P.

AU - D'Cruz, Premilla

AU - Noronha, Ernesto

AU - Scholarios, D.M.

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KW - India

KW - work organisation

KW - labour process

KW - HRM

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M3 - Chapter

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BT - Work and Life in the Global Economy

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CY - Basingstoke

ER -

Domestic labour: the experience of work in India's other call centre industry

Abstract

Keywords

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