Domestic labour: the experience of work in India's other call centre industry

P. Taylor, Premilla D'Cruz, Ernesto Noronha, D.M. Scholarios, Debra Howcroft (Editor), Helen Richardson (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

44 Citations (Scopus)

Abstract

This chapter discusses the experience of work in India's other call centre industry. It is part of a collection which aims to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector.
LanguageEnglish
Title of host publicationWork and Life in the Global Economy
Subtitle of host publicationA Gendered Analysis of Service Work
EditorsDebra Howcroft, Helen Richardson
Place of PublicationBasingstoke
Pages99-123
Number of pages24
Publication statusPublished - Jan 2010

Fingerprint

Domestic labor
Social issues
India
Economic change
Cultural issues
Service work
Industry
Call centres

Keywords

  • call centres
  • India
  • work organisation
  • labour process
  • HRM

Cite this

Taylor, P., D'Cruz, P., Noronha, E., Scholarios, D. M., Howcroft, D. (Ed.), & Richardson, H. (Ed.) (2010). Domestic labour: the experience of work in India's other call centre industry. In D. Howcroft, & H. Richardson (Eds.), Work and Life in the Global Economy: A Gendered Analysis of Service Work (pp. 99-123). Basingstoke.
Taylor, P. ; D'Cruz, Premilla ; Noronha, Ernesto ; Scholarios, D.M. ; Howcroft, Debra (Editor) ; Richardson, Helen (Editor). / Domestic labour : the experience of work in India's other call centre industry. Work and Life in the Global Economy: A Gendered Analysis of Service Work. editor / Debra Howcroft ; Helen Richardson . Basingstoke, 2010. pp. 99-123
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Taylor, P, D'Cruz, P, Noronha, E, Scholarios, DM, Howcroft, D (ed.) & Richardson, H (ed.) 2010, Domestic labour: the experience of work in India's other call centre industry. in D Howcroft & H Richardson (eds), Work and Life in the Global Economy: A Gendered Analysis of Service Work. Basingstoke, pp. 99-123.

Domestic labour : the experience of work in India's other call centre industry. / Taylor, P.; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, D.M.; Howcroft, Debra (Editor); Richardson, Helen (Editor).

Work and Life in the Global Economy: A Gendered Analysis of Service Work. ed. / Debra Howcroft; Helen Richardson . Basingstoke, 2010. p. 99-123.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Taylor P, D'Cruz P, Noronha E, Scholarios DM, Howcroft D, (ed.), Richardson H, (ed.). Domestic labour: the experience of work in India's other call centre industry. In Howcroft D, Richardson H, editors, Work and Life in the Global Economy: A Gendered Analysis of Service Work. Basingstoke. 2010. p. 99-123