Does experience matter?: a study of knowledge processes and uncertainty reduction in solution innovation

Rebecca Liu, Susan Hart

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

Solution innovation often exposes uncertainties that are addressed by corporate collaboration through networks. This paper examines the link between uncertainty reduction and knowledge processes. It focuses specifically on the role of company experience which some have argued to be a vital form of knowledge accumulation, whereas others assert that it is not always beneficial. Our central finding is that experience enhances knowledge transfer, yet contributes little to knowledge cross-fertilization activities. Knowledge transfer alone does not lead to uncertainty reduction. Drawing upon this we make the case for a more nuanced concept of knowledge cross-fertilization. Managers and innovators are therefore urged to look more closely at the question of experience if they are to harvest full value from network collaboration.
LanguageEnglish
Pages691 - 698
Number of pages8
JournalIndustrial Marketing Management
Volume40
Issue number5
DOIs
Publication statusPublished - Jul 2011

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Innovation
Knowledge processes
Uncertainty
Knowledge transfer
Harvest
Managers
Collaboration networks
Innovators

Keywords

  • solution innovation
  • network collaboration
  • company experience
  • knowledge processes
  • uncertainty reduction

Cite this

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Does experience matter? a study of knowledge processes and uncertainty reduction in solution innovation. / Liu, Rebecca; Hart, Susan.

In: Industrial Marketing Management, Vol. 40, No. 5, 07.2011, p. 691 - 698.

Research output: Contribution to journalArticle

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T1 - Does experience matter?

T2 - Industrial Marketing Management

AU - Liu, Rebecca

AU - Hart, Susan

PY - 2011/7

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AB - Solution innovation often exposes uncertainties that are addressed by corporate collaboration through networks. This paper examines the link between uncertainty reduction and knowledge processes. It focuses specifically on the role of company experience which some have argued to be a vital form of knowledge accumulation, whereas others assert that it is not always beneficial. Our central finding is that experience enhances knowledge transfer, yet contributes little to knowledge cross-fertilization activities. Knowledge transfer alone does not lead to uncertainty reduction. Drawing upon this we make the case for a more nuanced concept of knowledge cross-fertilization. Managers and innovators are therefore urged to look more closely at the question of experience if they are to harvest full value from network collaboration.

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KW - network collaboration

KW - company experience

KW - knowledge processes

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