Does experience matter? a study of knowledge processes and uncertainty reduction in solution innovation

Rebecca Liu, Susan Hart

Research output: Contribution to journalArticle

22 Citations (Scopus)


Solution innovation often exposes uncertainties that are addressed by corporate collaboration through networks. This paper examines the link between uncertainty reduction and knowledge processes. It focuses specifically on the role of company experience which some have argued to be a vital form of knowledge accumulation, whereas others assert that it is not always beneficial. Our central finding is that experience enhances knowledge transfer, yet contributes little to knowledge cross-fertilization activities. Knowledge transfer alone does not lead to uncertainty reduction. Drawing upon this we make the case for a more nuanced concept of knowledge cross-fertilization. Managers and innovators are therefore urged to look more closely at the question of experience if they are to harvest full value from network collaboration.
Original languageEnglish
Pages (from-to)691 - 698
Number of pages8
JournalIndustrial Marketing Management
Issue number5
Publication statusPublished - Jul 2011


  • solution innovation
  • network collaboration
  • company experience
  • knowledge processes
  • uncertainty reduction

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