Abstract
This paper asks whether service personnel think differently in North America
| Original language | English |
|---|---|
| Publication status | Published - 1996 |
| Event | Marketing Education Group Conference - 2021 a vision for the next 25 years - Glasgow, United Kingdom Duration: 12 Nov 1996 → … |
Conference
| Conference | Marketing Education Group Conference - 2021 a vision for the next 25 years |
|---|---|
| Country | United Kingdom |
| City | Glasgow |
| Period | 12/11/96 → … |
Fingerprint
Personnel
Keywords
- service delivery
- customer experience management
- north america
- service personnel
Cite this
Wilson, A., & Heasman, H. G. (1996). Do service personnel think differently in North America?. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.
@conference{0325a04405094f91b99aa78bf2db3c57,
title = "Do service personnel think differently in North America?",
abstract = "This paper asks whether service personnel think differently in North America",
keywords = "service delivery, customer experience management, north america, service personnel",
author = "Alan Wilson and H.G. Heasman",
year = "1996",
language = "English",
note = "Marketing Education Group Conference - 2021 a vision for the next 25 years ; Conference date: 12-11-1996",
}
Wilson, A & Heasman, HG 1996, 'Do service personnel think differently in North America?' Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom, 12/11/96, .
Do service personnel think differently in North America? / Wilson, Alan; Heasman, H.G.
1996. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.Research output: Contribution to conference › Paper
TY - CONF
T1 - Do service personnel think differently in North America?
AU - Wilson, Alan
AU - Heasman, H.G.
PY - 1996
Y1 - 1996
N2 - This paper asks whether service personnel think differently in North America
AB - This paper asks whether service personnel think differently in North America
KW - service delivery
KW - customer experience management
KW - north america
KW - service personnel
UR - http://www.academyofmarketing.org/conference-history/conference-history.html
M3 - Paper
ER -
Wilson A, Heasman HG. Do service personnel think differently in North America?. 1996. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.