Do service personnel think differently in North America?

Alan Wilson, H.G. Heasman

Research output: Contribution to conferencePaper

Abstract

This paper asks whether service personnel think differently in North America

Conference

ConferenceMarketing Education Group Conference - 2021 a vision for the next 25 years
CountryUnited Kingdom
CityGlasgow
Period12/11/96 → …

Fingerprint

Personnel

Keywords

  • service delivery
  • customer experience management
  • north america
  • service personnel

Cite this

Wilson, A., & Heasman, H. G. (1996). Do service personnel think differently in North America?. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.
Wilson, Alan ; Heasman, H.G. / Do service personnel think differently in North America?. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.
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title = "Do service personnel think differently in North America?",
abstract = "This paper asks whether service personnel think differently in North America",
keywords = "service delivery, customer experience management, north america, service personnel",
author = "Alan Wilson and H.G. Heasman",
year = "1996",
language = "English",
note = "Marketing Education Group Conference - 2021 a vision for the next 25 years ; Conference date: 12-11-1996",

}

Wilson, A & Heasman, HG 1996, 'Do service personnel think differently in North America?' Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom, 12/11/96, .

Do service personnel think differently in North America? / Wilson, Alan; Heasman, H.G.

1996. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Do service personnel think differently in North America?

AU - Wilson, Alan

AU - Heasman, H.G.

PY - 1996

Y1 - 1996

N2 - This paper asks whether service personnel think differently in North America

AB - This paper asks whether service personnel think differently in North America

KW - service delivery

KW - customer experience management

KW - north america

KW - service personnel

UR - http://www.academyofmarketing.org/conference-history/conference-history.html

M3 - Paper

ER -

Wilson A, Heasman HG. Do service personnel think differently in North America?. 1996. Paper presented at Marketing Education Group Conference - 2021 a vision for the next 25 years, Glasgow, United Kingdom.