Abstract
| Language | English |
|---|---|
| Pages | 251-256 |
| Number of pages | 6 |
| Journal | International Journal of Information Management |
| Volume | 32 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - Jun 2012 |
Fingerprint
Keywords
- digital services
- process modelling
- system usefulness
- digital service analysis
- digital library
- content-centric systems
- person-centric systems
Cite this
}
Digital service analysis and design : the role of process modelling. / Buchanan, Steven; McMenemy, David.
In: International Journal of Information Management, Vol. 32, No. 3, 06.2012, p. 251-256.Research output: Contribution to journal › Article
TY - JOUR
T1 - Digital service analysis and design
T2 - International Journal of Information Management
AU - Buchanan, Steven
AU - McMenemy, David
PY - 2012/6
Y1 - 2012/6
N2 - Digital libraries are evolving from content-centric systems to person-centric systems. Emergent services are interactive and multidimensional, associated systems multi-tiered and distributed. A holistic perspective is essential to their effective analysis and design, for beyond technical considerations, there are complex social, economic, organisational, and ergonomic requirements and relationships to consider. Such a perspective cannot be gained without direct user involvement, yet evidence suggests that development teams may be failing to effectively engage with users, relying on requirements derived from anecdotal evidence or prior experience. In such instances, there is a risk that services might be well designed, but functionally useless. This paper highlights the role of process modelling in gaining such perspective. Process modelling challenges, approaches, and success factors are considered, discussed with reference to a recent evaluation of usability and usefulness of a UK National Health Service (NHS) digital library. Reflecting on lessons learnt, recommendations are made regarding appropriate process modelling approach and application.
AB - Digital libraries are evolving from content-centric systems to person-centric systems. Emergent services are interactive and multidimensional, associated systems multi-tiered and distributed. A holistic perspective is essential to their effective analysis and design, for beyond technical considerations, there are complex social, economic, organisational, and ergonomic requirements and relationships to consider. Such a perspective cannot be gained without direct user involvement, yet evidence suggests that development teams may be failing to effectively engage with users, relying on requirements derived from anecdotal evidence or prior experience. In such instances, there is a risk that services might be well designed, but functionally useless. This paper highlights the role of process modelling in gaining such perspective. Process modelling challenges, approaches, and success factors are considered, discussed with reference to a recent evaluation of usability and usefulness of a UK National Health Service (NHS) digital library. Reflecting on lessons learnt, recommendations are made regarding appropriate process modelling approach and application.
KW - digital services
KW - process modelling
KW - system usefulness
KW - digital service analysis
KW - digital library
KW - content-centric systems
KW - person-centric systems
UR - http://www.scopus.com/inward/record.url?scp=84860265600&partnerID=8YFLogxK
UR - http://www.cis.strath.ac.uk/cis/research/publications/papers/strath_cis_publication_2557.pdf
UR - http://www.journals.elsevier.com/international-journal-of-information-management
UR - http://dx.doi.org/10.1016/j.ijinfomgt.2011.11.008
U2 - 10.1016/j.ijinfomgt.2011.11.008
DO - 10.1016/j.ijinfomgt.2011.11.008
M3 - Article
VL - 32
SP - 251
EP - 256
JO - International Journal of Information Management
JF - International Journal of Information Management
SN - 0268-4012
IS - 3
ER -