Dienstleistungsnetzwerke (Service Networks)

D. Ahlert, H. Evanschitzky

Research output: Book/ReportBook

Abstract

This book shows that service providers who are organized as a network, improve its competitive position, because it is close to the customers. Presents a conceptual look at the empirical results of an international benchmarking study on the success of service networks. FA1/4nf success is identified and their implementation in the form of "Best Practice Case Studies" discussed. These case studies represent the most successful international benchmarks. The idea of franchising, cooperations and networks leading to "ideal service work" concludes the book.
LanguageEnglish
PublisherSpringer
ISBN (Print)3540435727
Publication statusPublished - 2003

Fingerprint

Franchising
Empirical results
Benchmarking
Service work
Best practice
Benchmark
Service provider

Keywords

  • service networks
  • teriiary sector
  • franchising
  • business development

Cite this

Ahlert, D., & Evanschitzky, H. (2003). Dienstleistungsnetzwerke (Service Networks). Springer.
Ahlert, D. ; Evanschitzky, H. / Dienstleistungsnetzwerke (Service Networks). Springer, 2003.
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Ahlert, D & Evanschitzky, H 2003, Dienstleistungsnetzwerke (Service Networks). Springer.

Dienstleistungsnetzwerke (Service Networks). / Ahlert, D.; Evanschitzky, H.

Springer, 2003.

Research output: Book/ReportBook

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Ahlert D, Evanschitzky H. Dienstleistungsnetzwerke (Service Networks). Springer, 2003.