Dienstleistungsnetzwerke (Service Networks)

D. Ahlert, H. Evanschitzky

Research output: Book/ReportBook


This book shows that service providers who are organized as a network, improve its competitive position, because it is close to the customers. Presents a conceptual look at the empirical results of an international benchmarking study on the success of service networks. FA1/4nf success is identified and their implementation in the form of "Best Practice Case Studies" discussed. These case studies represent the most successful international benchmarks. The idea of franchising, cooperations and networks leading to "ideal service work" concludes the book.
Original languageEnglish
ISBN (Print)3540435727
Publication statusPublished - 2003


  • service networks
  • teriiary sector
  • franchising
  • business development


Dive into the research topics of 'Dienstleistungsnetzwerke (Service Networks)'. Together they form a unique fingerprint.

Cite this