Development of a support system for customer requirement capture

Atikah Haji Awang, Xiu Tian Yan

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

3 Citations (Scopus)

Abstract

This paper describes the work being done to explore the potentials of establishing an automated customer requirement capture process at the start of a design process. Traditionally the process involves two stages; market research through marketing and identification of "the customer's voice", and the establishment of product design specifications from marketing by the design team. The approach is prone to errors in capturing what customers really need and it is difficult that design engineer perceptions can be validated and verified by customers. This may mislead the design engineer to waste his or her time and effort; and the company's money to buy technologies in developing a wrong product. This research is trying to develop an interactive system in understanding the need identification of a product. For this purpose, users mainly the customers are required to validate whether the design information available in the database matches their requirement.

Original languageEnglish
Title of host publicationGlobal Design to Gain a Competitive Edge
Subtitle of host publicationAn Holistic and Collaborative Design Approach Based on Computational Tools
EditorsXiu-Tian Yan, Benoit Eynard, William J. Ion
Place of PublicationLondon
PublisherSpringer
Pages71-80
Number of pages10
ISBN (Print)9781848002388
DOIs
Publication statusPublished - 1 Jan 2008
EventInternational Conference on Advanced Design and Manufacture (ICADAM 2008) - , China
Duration: 1 Jan 2008 → …

Conference

ConferenceInternational Conference on Advanced Design and Manufacture (ICADAM 2008)
CountryChina
Period1/01/08 → …

Keywords

  • customer needs
  • requirement capture
  • support system
  • computational methods
  • engineers
  • product design
  • customer requirements
  • design engineers

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  • Cite this

    Awang, A. H., & Yan, X. T. (2008). Development of a support system for customer requirement capture. In X-T. Yan, B. Eynard, & W. J. Ion (Eds.), Global Design to Gain a Competitive Edge: An Holistic and Collaborative Design Approach Based on Computational Tools (pp. 71-80). Springer. https://doi.org/10.1007/978-1-84800-239-5