Abstract
This paper describes the work being done to explore the potentials of establishing an automated customer requirement capture process at the start of a design process. Traditionally the process involves two stages; market research through marketing and identification of "the customer's voice", and the establishment of product design specifications from marketing by the design team. The approach is prone to errors in capturing what customers really need and it is difficult that design engineer perceptions can be validated and verified by customers. This may mislead the design engineer to waste his or her time and effort; and the company's money to buy technologies in developing a wrong product. This research is trying to develop an interactive system in understanding the need identification of a product. For this purpose, users mainly the customers are required to validate whether the design information available in the database matches their requirement.
Original language | English |
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Title of host publication | Global Design to Gain a Competitive Edge |
Subtitle of host publication | An Holistic and Collaborative Design Approach Based on Computational Tools |
Editors | Xiu-Tian Yan, Benoit Eynard, William J. Ion |
Place of Publication | London |
Publisher | Springer |
Pages | 71-80 |
Number of pages | 10 |
ISBN (Print) | 9781848002388 |
DOIs | |
Publication status | Published - 1 Jan 2008 |
Event | International Conference on Advanced Design and Manufacture (ICADAM 2008) - , China Duration: 1 Jan 2008 → … |
Conference
Conference | International Conference on Advanced Design and Manufacture (ICADAM 2008) |
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Country/Territory | China |
Period | 1/01/08 → … |
Keywords
- customer needs
- requirement capture
- support system
- computational methods
- engineers
- product design
- customer requirements
- design engineers