Development of a support system for customer requirement capture

Atikah Haji Awang; Xiu Tian Yan

doi:10.1007/978-1-84800-239-5_8

Development of a support system for customer requirement capture

Atikah Haji Awang, Xiu Tian Yan

Design, Manufacturing And Engineering Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution book

3 Citations (Scopus)

Abstract

This paper describes the work being done to explore the potentials of establishing an automated customer requirement capture process at the start of a design process. Traditionally the process involves two stages; market research through marketing and identification of "the customer's voice", and the establishment of product design specifications from marketing by the design team. The approach is prone to errors in capturing what customers really need and it is difficult that design engineer perceptions can be validated and verified by customers. This may mislead the design engineer to waste his or her time and effort; and the company's money to buy technologies in developing a wrong product. This research is trying to develop an interactive system in understanding the need identification of a product. For this purpose, users mainly the customers are required to validate whether the design information available in the database matches their requirement.

Original language	English
Title of host publication	Global Design to Gain a Competitive Edge
Subtitle of host publication	An Holistic and Collaborative Design Approach Based on Computational Tools
Editors	Xiu-Tian Yan, Benoit Eynard, William J. Ion
Place of Publication	London
Publisher	Springer
Pages	71-80
Number of pages	10
ISBN (Print)	9781848002388
DOIs	https://doi.org/10.1007/978-1-84800-239-5_8
Publication status	Published - 1 Jan 2008
Event	International Conference on Advanced Design and Manufacture (ICADAM 2008) - , China Duration: 1 Jan 2008 → …

Conference

Conference	International Conference on Advanced Design and Manufacture (ICADAM 2008)
Country/Territory	China
Period	1/01/08 → …

Keywords

customer needs
requirement capture
support system
computational methods
engineers
product design
customer requirements
design engineers

Access to Document

10.1007/978-1-84800-239-5_8

Cite this

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title = "Development of a support system for customer requirement capture",

abstract = "This paper describes the work being done to explore the potentials of establishing an automated customer requirement capture process at the start of a design process. Traditionally the process involves two stages; market research through marketing and identification of {"}the customer's voice{"}, and the establishment of product design specifications from marketing by the design team. The approach is prone to errors in capturing what customers really need and it is difficult that design engineer perceptions can be validated and verified by customers. This may mislead the design engineer to waste his or her time and effort; and the company's money to buy technologies in developing a wrong product. This research is trying to develop an interactive system in understanding the need identification of a product. For this purpose, users mainly the customers are required to validate whether the design information available in the database matches their requirement.",

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author = "Awang, {Atikah Haji} and Yan, {Xiu Tian}",

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publisher = "Springer",

note = "International Conference on Advanced Design and Manufacture (ICADAM 2008) ; Conference date: 01-01-2008",

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Awang, AH & Yan, XT 2008, Development of a support system for customer requirement capture. in X-T Yan, B Eynard & WJ Ion (eds), Global Design to Gain a Competitive Edge: An Holistic and Collaborative Design Approach Based on Computational Tools. Springer, London, pp. 71-80, International Conference on Advanced Design and Manufacture (ICADAM 2008), China, 1/01/08. https://doi.org/10.1007/978-1-84800-239-5_8

Development of a support system for customer requirement capture. / Awang, Atikah Haji; Yan, Xiu Tian.
Global Design to Gain a Competitive Edge: An Holistic and Collaborative Design Approach Based on Computational Tools. ed. / Xiu-Tian Yan; Benoit Eynard; William J. Ion. London: Springer, 2008. p. 71-80.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution book

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AB - This paper describes the work being done to explore the potentials of establishing an automated customer requirement capture process at the start of a design process. Traditionally the process involves two stages; market research through marketing and identification of "the customer's voice", and the establishment of product design specifications from marketing by the design team. The approach is prone to errors in capturing what customers really need and it is difficult that design engineer perceptions can be validated and verified by customers. This may mislead the design engineer to waste his or her time and effort; and the company's money to buy technologies in developing a wrong product. This research is trying to develop an interactive system in understanding the need identification of a product. For this purpose, users mainly the customers are required to validate whether the design information available in the database matches their requirement.

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Development of a support system for customer requirement capture

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