Determining customer needs for living skills and the impact of these needs on services design

S. Horne, P.A. Hewer, K. Kerr

Research output: Contribution to conferencePaper

Abstract

This paper looks at determining customer needs for living skills and the impact of these needs on services design
LanguageEnglish
Publication statusPublished - 2003
EventAcademy of Marketing Conference -
Duration: 1 Jan 1900 → …

Conference

ConferenceAcademy of Marketing Conference
Period1/01/00 → …

Keywords

  • determining
  • customer needs
  • living skills
  • impact
  • services design

Cite this

Horne, S., Hewer, P. A., & Kerr, K. (2003). Determining customer needs for living skills and the impact of these needs on services design. Paper presented at Academy of Marketing Conference, .
Horne, S. ; Hewer, P.A. ; Kerr, K. / Determining customer needs for living skills and the impact of these needs on services design. Paper presented at Academy of Marketing Conference, .
@conference{580b64633e4140b2888aa7b110a033fa,
title = "Determining customer needs for living skills and the impact of these needs on services design",
abstract = "This paper looks at determining customer needs for living skills and the impact of these needs on services design",
keywords = "determining, customer needs, living skills, impact, services design",
author = "S. Horne and P.A. Hewer and K. Kerr",
year = "2003",
language = "English",
note = "Academy of Marketing Conference ; Conference date: 01-01-1900",

}

Horne, S, Hewer, PA & Kerr, K 2003, 'Determining customer needs for living skills and the impact of these needs on services design' Paper presented at Academy of Marketing Conference, 1/01/00, .

Determining customer needs for living skills and the impact of these needs on services design. / Horne, S.; Hewer, P.A.; Kerr, K.

2003. Paper presented at Academy of Marketing Conference, .

Research output: Contribution to conferencePaper

TY - CONF

T1 - Determining customer needs for living skills and the impact of these needs on services design

AU - Horne, S.

AU - Hewer, P.A.

AU - Kerr, K.

PY - 2003

Y1 - 2003

N2 - This paper looks at determining customer needs for living skills and the impact of these needs on services design

AB - This paper looks at determining customer needs for living skills and the impact of these needs on services design

KW - determining

KW - customer needs

KW - living skills

KW - impact

KW - services design

M3 - Paper

ER -

Horne S, Hewer PA, Kerr K. Determining customer needs for living skills and the impact of these needs on services design. 2003. Paper presented at Academy of Marketing Conference, .